Customer Service Representative

3 weeks ago

Mumbai, Maharashtra, India Trooli Full time
About the Customer Support Advisor Role

We are seeking an experienced Customer Support Advisor to join our Customer Helpdesk team, who will be the first point of contact for our customers. The ideal candidate will be passionate about delivering a first-class service and support to our customers.

Key Responsibilities

  • Respond to customers within agreed target times when service issues are detected, communicating through various technologies such as phone, email, and webchat until resolution.
  • Manage tickets assigned, logging, and keeping records of customer interactions to ensure customers are satisfied.
  • Diagnose, log, action, and follow through to resolution all faults and requests, including escalations, while keeping the customer informed. Where fault cannot be fixed, remotely escalate to field engineers.
  • Liaise with third-party telecommunication providers to achieve a swift and satisfactory resolution for all customers.
  • Update the line manager of any outstanding faults in a timely manner.
  • Work as a team player, taking ownership and being proactive in helping the team reach its shared goals.
  • Proactively handle customer complaints and work collaboratively across other departments to ensure a resolution is provided in a timely manner.

Requirements

  • Educated to GCSE or equivalent, ideally grade C and above with Maths, English, and IT or Science.
  • NVQ Level 1, 2, or 3 in Customer Services (desirable).

Skills and Experience

  • Experience in a customer service or call centre environment, preferably within telecommunications or broadband.
  • Delivering exceptional high-quality standard customer service, technical support, and striving to improve customer service experience.
  • Working in a fast-paced environment, experience to adapt to each circumstance to ensure customers are happy.
  • Excellent communication skills, verbal, listening, written, and being able to talk the customer through the required steps to resolve issues.
  • Proficient user of Microsoft Suite.
  • Prior experience managing and resolving customer complaints. Investigates complaints against company policies; directly provides complaint solutions to customers; and ensures complaints are handled in line with process, procedures, and within regulatory timeframes.
  • Excellent attention to detail and analytical thinking.
  • Able to remain calm and professional.
  • Well-organised.

Why Trooli

We are passionate about innovation and excellence. We offer a dynamic work environment where you can make a significant impact on our growth and services. You'll be joining a forward-thinking team that values collaboration and a can-do attitude. We also offer competitive salaries, comprehensive benefits, and opportunities for professional development.

We work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to . We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.

  • Customer Service Representative

    1 month ago

    Mumbai, Maharashtra, India Titan Jet Care Service Limited Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Titan Jet Care Service Limited. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key ResponsibilitiesManage a high volume of customer...

  • Customer Service Representative

    1 month ago

    Mumbai, Maharashtra, India Titan Jet Care Service Limited Full time

    Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Titan Jet Care Service Limited. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences.Key ResponsibilitiesManage a high volume of inbound and outbound calls in a timely and efficient mannerUtilize...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India GCS Consulting Services Full time

    Job Summary:This is a full-time role for a Customer Service Representative at GCS Consulting Services. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer satisfaction, and enhancing the overall customer experience.Key Responsibilities:Address customer inquiries and resolve issues in a...

  • Customer Service Representative

    3 weeks ago

    Mumbai, Maharashtra, India A2Tech Full time

    Customer Service RepresentativeAt A2Tech, we are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for resolving customer queries and complaints in a timely and professional manner.Key Responsibilities:Respond to customer inquiries and resolve issues in a courteous and...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India Indent Logistics Solutions Pvt Ltd Full time

    **Job Role:** Customer Service RepresentativeWe are seeking a talented Customer Service Representative to join our team at Indent Logistics Solutions Pvt Ltd. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.**Key Responsibilities:**On-board new clients to our platformProvide after-sales...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India Hospital staff Full time

    Job Title: Customer Service RepresentativeJob Description:We are seeking a skilled Customer Service Representative to join our team at Hospital Staff. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities:Respond to customer inquiries in a timely and professional...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India bbcollective Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Burgundy Brand Collective. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience in our stores.Key...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India konrad integrated Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Konrad Integrated. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients.Key Responsibilities: Provide customer service to clients via phone, email, and in-person Respond...

  • Customer Service Representative

    1 month ago

    Mumbai, Maharashtra, India White Force Outsourcing Pvt Ltd Full time

    About the RoleWe are seeking a results-driven individual to join our team as a Customer Service and Activation representative.The ideal candidate will be responsible for handling inbound and outbound calls to offer our financial credit products to retail customers.Key responsibilities include:Providing exceptional customer service and supportOffering...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India Cathay Pacific Airways Limited Full time

    Customer Service RepresentativeCathay Pacific Airways Limited is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our global customers through various digital and telephone channels.Key Responsibilities:Provide customer...

  • Customer Service Representative

    3 weeks ago

    Mumbai, Maharashtra, India Next15 Full time

    Customer Service RepresentativeAt {company}, we are seeking a skilled Customer Service Representative to join our team. Key responsibilities include responding to customer inquiries, resolving issues, and providing exceptional service. The ideal candidate should possess excellent communication skills and the ability to resolve conflicts effectively.Key...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India bbcollective Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Burgundy Brand Collective. As a Customer Service Representative, you will be responsible for delivering exceptional customer service and ensuring that our customers have a positive experience in our stores.Key...

  • Customer Service Representative

    3 weeks ago

    Mumbai, Maharashtra, India TeamLease Digital Full time

    We are looking for a skilled Customer Service Representative to join our team at TeamLease Digital. As a key member of our customer support team, you will be responsible for handling customer inquiries and providing timely and effective solutions.Key Responsibilities: Understanding the products and services provided by the company. Preparing company policies...

  • Customer Service Representative

    4 weeks ago

    Navi Mumbai, Maharashtra, India Iqraplacement Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Iqraplacement. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers through various servicing channels, ensuring that their queries are...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India Destino Infotech Pvt Ltd Full time

    Job Description for Customer Service Representative at Destino Infotech Pvt LtdAre you a graduate looking for a career in customer service? We are seeking a highly motivated and experienced BPO agent to join our team as a customer service representative. Key Responsibilities: • Handle customer inquiries and resolve their queries over chat and calls. •...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India Insta Transfer Biz Pvt. Ltd. Full time

    At Insta Transfer Biz Pvt. Ltd., we are seeking a skilled Customer Service Representative to handle phone calls and communicate our products and services to existing and prospective customers.The ideal candidate will possess excellent interpersonal skills and be able to effectively communicate with customers to understand their specifications and...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India Hospital staff Full time

    HospitalStaff is a leading organization providing 100% free job services.Job Title: Customer Service RepresentativeLocation: BorivaliExperience: 1 Year in IPD OPDSalary: ₹15,000 (negotiable based on experience and interview)Shift: Rotational ShiftKey Skills:• Excellent communication skills• Good computer skillsJob Overview:HospitalStaff provides free...

  • Customer Service Representative

    3 weeks ago

    Mumbai, Maharashtra, India FLY Consulting Services Full time

    Job SummaryFLY Consulting Services is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling international voice calls and providing excellent customer service skills.Responsibilities• Handle international voice calls with professionalism and courtesy• Respond to...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India Right Vision Consultancy Services Full time

    Company OverviewRight Vision Consultancy Services is a leading B2B services marketplace for Cross-Functional Business Outsourcing, Consulting, and Execution needs. As a trusted consulting firm in India, we offer customized solutions and services to businesses across industries and geographies. Our range of services includes HR, Audit, Risk Advisory, Tax,...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India High Fly Dream Full time

    We are seeking a dedicated and detail-oriented Customer Service Representative to join our team at High Fly Dream. The ideal candidate will have a strong understanding of fare rules, ticketing processes, and travel regulations.Key Responsibilities:Handle customer inquiries and provide accurate information regarding flight schedules, fares, and available...