Chief Quality Performance Officer

17 hours ago


Allahabad, Uttar Pradesh, India beBeeStrategist Full time ₹ 80,00,000 - ₹ 1,50,00,000
Quality Excellence Strategist

 

About the Role:

We are seeking a seasoned Quality Excellence Strategist to elevate customer-facing performance across Sales, Marketing, and Support departments. As a strategic thought leader, you will design, implement, and maintain quality frameworks for multiple teams.

Key Responsibilities:

  • 1. Develop and execute comprehensive quality strategies to enhance team performance.
  • 2. Conduct regular audits, score performance against Service Level Agreements (SLAs), and deliver actionable feedback.
  • 3. Collaborate with Operations to optimize Zoho CRM workflows and ensure data integrity.
  • 4. Create training programs covering CRM usage, process adherence, communication skills, and quality standards.
  • 5. Partner with IT to develop SOPs aligning with regulatory guidelines and internal best practices.

Qualifications & Experience:

Candidates should possess:

  • A Bachelor's degree in Business, Healthcare, or a related field; an MBA is preferred.
  • 10-15 years of experience in quality management roles supporting multiple teams.
  • Hands-on experience with Zoho CRM or similar platforms.
  • Exposure to quality oversight for 100+ team members.
  • Proven track record in drafting SOPs and delivering large-scale training.


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