
Chief Quality Compliance Officer
4 days ago
The Quality Assurance Specialist plays a pivotal role in ensuring quality standards, accuracy, and compliance across various processes.
This position requires an understanding of legal documentation, including court orders, retainer agreements, affidavits, and bankruptcy filings, which are essential for delivering high-quality services.
Key Responsibilities:- Collaborate with cross-functional teams to ensure quality compliances and processing accuracy for daily operations.
- Conduct audits on processed tickets basis predefined checklists for assigned tasks via email, Salesforce, Jit Bit, RAGIC, and other data sources at set frequencies defined by the business.
- Perform random sample checks on communication sent/received to/from Trustees.
- Accurately review and interpret legal documents, especially court motions/orders, affidavits, PACER reports, and legal heirship documents.
- Develop a quick learning curve to ensure in-depth understanding of Standard Operating Procedures (SOPs) and training materials.
- Generate weekly/monthly reports for audits performed on set frequencies, reporting out to supervisors and stakeholders with requisite analytics & inferences.
- Bachelor's degree in any field (preferably in Law/ BBA or commerce).
- 2-4 years of experience in a multinational corporation.
- Project management experience or certifications are highly desirable.
- ISO 9001 onwards any such certification is preferable.
- Advanced proficiency in MS Office, including Excel & PowerPoint, MS Teams, and Outlook.
- Experience in quality audits of legal documents/email communications. Should have ability to comprehend legal terminologies and scope of work required during quality audits.
- Strong data analysis capabilities, with an eye for detail to identify errors.
- Exceptional written and verbal communication skills, with ability to derive insights from information provided.
- Analytical problem-solving skills for addressing complex issues.
- Basic understanding of tools and techniques such as CAPA, RCA, FMEA, SPC & 7 QC tools.
- Strong problem-solving skills, with solution-oriented mindset.
- Ability to handle confidential information with discretion.
- Strong interpersonal and customer service skills.
- Keen attention to detail, anticipating potential challenges and addressing them proactively.
- Familiarity with US legal laws or bankruptcy processes is an advantage.
- Experience in operations or business analysis.
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