AI Education Specialist

4 weeks ago

Gurgaon, Haryana, India Saras AI Institute Full time

About Us: Saras AI Institute is a pioneering AI-only higher studies institution based in the United States. Our mission is to create a student-centric higher education institution globally, offering degrees exclusively in AI for both students and working professionals. Our founding team comprises industry experts from the US and India, united by a shared vision to make high-quality AI education accessible to everyone, with a personal touch of humanity.

Job Overview: The AI Education Specialist at Saras AI Institute plays a crucial role in guiding students through their academic journey in our innovative 100% online, AI-exclusive degree programs. This role is essential in providing exceptional support and guidance to students, ensuring they have the resources and advice needed to succeed in their studies.

Key Responsibilities:

  • Provide personalized academic advising to students, helping them understand their degree programs, course options, and academic requirements.
  • Manage a high volume of student inquiries via email, virtual meetings, and online communication platforms.
  • Assist students with course selection, registration, and academic planning to ensure timely progression towards their degree completion.
  • Coordinate and conduct virtual workshops and webinars on academic skills, career planning, and time management to drive enrollment.
  • Collaborate with faculty and staff to address student concerns and enhance their academic experience.
  • Maintain accurate and confidential records of student interactions, academic progress, and support provided.
  • Participate in student retention and success initiatives to improve overall academic outcomes.
  • Utilize student management systems to track and manage student data and communications.
  • Stay updated on industry trends, best practices in academic counseling, and changes in academic policies.
  • Support the onboarding and training of new academic counselors as needed.
  • Collaborate with admissions and enrollment teams to ensure a smooth transition for new students into their academic programs.
  • Meet or exceed established targets for student enrollment, academic progress, and retention rates.

Required Qualifications:

  • Bachelor's degree
  • 1 to 3 years of experience in academic advising in edtech companies
  • Strong understanding of academic policies, procedures, and best practices in student support
  • Excellent interpersonal and communication skills, with a focus on providing high-quality customer service
  • Proven ability to manage multiple tasks and priorities in a fast-paced, remote work environment
  • Proficiency in academic management systems and virtual communication tools
  • Detail-oriented with strong organizational and time management skills
  • Ability to work independently while being an effective part of a collaborative team
  • Commitment to student success and a deep understanding of the challenges faced by online learners
  • Familiarity with AI and related fields is a plus but not required
  • Flexibility to accommodate various time zones and student needs as necessary
  • Commitment to diversity, equity, and inclusion in academic counseling

Skills:

  • Excellent communication and customer service skills
  • Strong organizational and multitasking abilities
  • Proficiency in CRM software and Microsoft Office Suite
  • Ability to build rapport and provide empathetic support
  • Experience with virtual communication tools and platforms

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