Dynamic Team Leader for Call Center Operations

1 week ago

Bharatpur, Rajasthan, India beBeeTeam Full time ₹ 3,50,000 - ₹ 7,00,000
Job Overview

We are seeking a proactive and experienced Call Centre – Team Lead to manage a team of executives handling Background Verification (BGV) processes, including employment, education, and address verifications.

Key Responsibilities:
  • Lead and motivate a team of BGV call centre executives, ensuring timely closure of verification cases while maintaining adherence to defined Turnaround Times.
  • Monitor live and recorded calls to guarantee quality, accuracy, and compliance with client-specific and internal standards.
  • Provide ongoing coaching, feedback, and performance evaluations to improve individual and team performance.
  • Handle escalations effectively and coordinate with internal departments.
  • Ensure strict adherence to data privacy, confidentiality, and security protocols.
Requirements:
  • Graduated in any discipline.
  • 3-5 years of experience in a call centre environment, preferably in Background Verification (BGV) or the BPO industry.
  • Strong verbal and written communication skills.
  • Proficiency in MS Excel and call monitoring tools.
  • High attention to detail and the ability to manage multiple priorities in a fast-paced environment.
Why Work With Us:
  • Be part of a company with a strong reputation in the industry.
  • Lead a diverse team in a collaborative and growth-driven environment.
  • Work in a dynamic, fast-paced environment where your ideas and contributions have a meaningful impact.

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