Customer Service Ambassador

5 days ago

Mumbai City Navi Mumbai Mumbai, India beBeeCustomerSupport Full time ₹ 9,00,000 - ₹ 12,00,000

Customer Support Representative

Job Summary:

We are seeking a detail-oriented and customer-focused Customer Support Representative to join our organization. This individual will be responsible for handling customer inquiries, resolving complaints, and providing exceptional customer service.

Key Responsibilities:


• Manage customer interactions via phone, email, and social media.


• Provide timely and accurate solutions to customer issues while maintaining professionalism.


• Troubleshoot and resolve customer concerns efficiently, ensuring customer satisfaction.


• Maintain a deep understanding of company products, services, and policies to assist customers effectively.


• Process customer requests and refunds as per company policies.


• Escalate complex customer issues to the relevant department and follow up until resolution.


• Keep records of customer interactions, transactions, and feedback for continuous improvement.


• Collaborate with internal teams to enhance service quality.

Qualifications & Skills:


• 1 year of experience in customer service or a related field.


• Excellent verbal and written communication skills.


• Strong problem-solving and analytical abilities.


• Ability to handle high-pressure situations and multitask effectively.


• Proficiency in customer support software.


• Strong interpersonal skills with an empathetic approach towards customers.


• Ability to work in rotational shifts, including weekends and holidays, if required.

Preferred Qualifications:


• Experience in the relevant field.


• Languages - Hindi/English/Kannada/Telugu/Tamil.


• Multilingual proficiency is a plus.


• Familiarity with CRM and ticketing systems.

Why Choose Us?

As a leading organization, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.

What We Offer:

Competitive salary and benefits package

Opportunities for career advancement and professional growth

Collaborative and diverse work environment

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today.

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