Senior Network Architect

Job Description:

Genpact is seeking a highly skilled Network Resources Lead Consultant to join its IT Infrastructure team. This role involves providing second-level support for network operations, managing incident and change management processes, and serving as a technical lead for troubleshooting and improving network performance.

The ideal candidate will have strong hands-on experience with Cisco, Juniper, or similar network devices, good knowledge of routing protocols (OSPF, BGP), switching technologies (VLAN, STP), and firewalls, as well as familiarity with network monitoring and ticketing tools (e.g., ServiceNow, SolarWinds, PRTG).

In this role, you will collaborate closely with L1 support teams, infrastructure teams, and stakeholders to ensure seamless network operations. You will also be responsible for leading the troubleshooting and resolution of LAN/WAN, switching, routing, and wireless network issues, monitoring network performance and health using tools like SolarWinds, Wireshark, or equivalent, analyzing incident trends and proposing permanent fixes to reduce repeat issues, and assisting in implementing changes and upgrades per the change management process.

Additionally, you will work with architecture teams for infrastructure improvements and design changes, provide mentorship and guidance to junior network engineers and L1 support teams, maintain and update network documentation, diagrams, and configuration records, and ensure compliance with security policies and support network-related audit activities.

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• Bachelor's degree in computer science, Information Technology, or related field.\
• Experience in network support with a lead or senior L2 role.\
• Strong hands-on experience with Cisco, Juniper, or similar network devices.\
• Good knowledge of routing protocols (OSPF, BGP), switching technologies (VLAN, STP), and firewalls.\
• Familiarity with network monitoring and ticketing tools (e.g., ServiceNow, SolarWinds, PRTG).\
• Understanding of ITIL framework and incident/change/problem management.\
• Excellent communication, documentation, and coordination skills.\
• CCNA/CCNP or equivalent certifications.\
• Experience with SD-WAN, VPN, and cloud networking (AWS, Azure).\
• Scripting knowledge (Python, Bash) for automation is a plus.\
  • Benefits:\
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    • Lead AI-first transformation - Build and scale AI solutions that redefine industries\
    • Make an impact - Drive change for global enterprises and solve business challenges that matter\
    • Accelerate your career-Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills\
    • Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace\
    • Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build\
    • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress\
      • Others:\
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        • Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.\
        • Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.\
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