
Store Assistant Manager Position
2 days ago
We are seeking a highly motivated and customer-focused retail store assistant manager to support daily operations of our retail outlet.
Main Responsibilities:- Customer & Sales Management: Deliver exceptional customer service to drive store sales and customer retention, assist in handling customer queries, complaints, and escalations, and support the store manager in achieving monthly sales targets.
- Inventory & Operations: Oversee stock levels, replenishment, and timely ordering, ensure proper inventory control and minimize shrinkage, coordinate with logistics for smooth handling of home delivery orders.
- Visual Merchandising: Implement and maintain visual merchandising standards to enhance customer experience, ensure promotional displays, signage, and in-store layouts are updated regularly.
- Service Management (Spa & Grooming): Assist in managing spa and grooming appointments, coordinate staff scheduling and ensure quality of pet spa services, handle customer follow-ups and ensure satisfaction with spa experiences.
- Team Support: Supervise floor staff and assign daily responsibilities, support training of new employees on customer handling and store SOPs, maintain discipline, hygiene, and operational standards within the store.
- A minimum of 1–3 years of experience in retail operations or store management.
- Strong customer service and sales orientation.
- Knowledge of inventory management systems and retail processes.
- Ability to multitask and manage both store floor and service operations.
- Good communication and leadership skills.
- Prior experience in pet retail, spa, grooming, or lifestyle retail sector is advantageous.
- Familiarity with POS systems and CRM tools can be beneficial.
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