IT Support Associate

6 days ago


Chennai, Tamil Nadu, India Testpress Full time

Testpress is seeking a highly skilled IT Support Associate to join our team. In this role, you will be responsible for providing technical support to customers, including resolving issues and answering questions.

The key responsibilities of this role include:

  • Acting as the primary point of contact for customer complaints and issues
  • Escalating concerns to the relevant teams as necessary
  • Scheduling regular meetings with customers to ensure their needs are met
  • Staying up-to-date with industry trends and competitors to identify new opportunities for customer retention
  • Collaborating with internal teams to address customer concerns

The successful candidate will have:

  • A minimum of 1 year of B2B experience in the SaaS space
  • A background in customer service, with industry knowledge being a plus
  • A proactive approach to problem-solving
  • Excellent communication and teamwork skills
  • A high level of energy, a positive attitude, and a genuine passion for technology

We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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