Senior System Reliability Engineer

We are seeking a skilled professional to focus on Developer Experience and help design, build, and maintain high-performance, scalable, and reliable services. As we provide a Contact Center service, we play a critical role in our customers' business operations and require a highly available and fault-tolerant service.

Our team believes in a DevOps philosophy where every engineering team is responsible for the software they build and deploy, and SREs play a key role in ensuring that teams have the tools, practices, and expertise to achieve this in a blame-free culture.

Our mission is to improve developers' experience by providing them with the tools to manage the entire software lifecycle and be self-sufficient.

To support this, we are building our internal PaaS using the latest technologies like Kubernetes, Prometheus, Kotlin, and others. This platform is an essential pillar of our engineering effort, enabling us to deliver better, faster, and more reliable solutions for our customers.

Responsibilities:

• Design, build, harden, and maintain key parts of our internal platform (from CI/CD to developer tools) to increase R&D productivity.
• Help migrate to industry-leading CICD tools like GitHub Actions.
• Automate safe deployment practices using tools like GitHub Actions, ArgoCD, Argo Rollouts, Helm Charts, etc.
• Automate infrastructure provisioning and other engineering processes by working on automations built on top of our engineering platform written in GitHub Actions.
• Coach and up-skill other engineering team members.
• Solve challenging technical problems and see the immediate impact of your work and value created for other engineers.
• Automate every aspect of our infrastructure to reduce human intervention.
• Develop effective tooling, alerts, and response to identify and address reliability risks.
• Drive and promote protocols for production readiness and operational excellence.
• Partner with product engineering teams to debug production outages and implement action items to improve reliability.
• Advocate for automated testing, continuous integration, and delivery, feature toggles, and progressive rollouts.
• Plan for the growth of HireAlpha's infrastructure.

Requirements:

• 5-8 years of experience.
• Understanding of large-scale complex systems from a reliability perspective.
• Design, implement, and maintain CI/CD processes and tools.
• Passion for producing clean, standards-compliant, secure code.
• Applying a developer mindset to infrastructure.
• Familiarity with Linux/Unix systems.
• Experience with Kubernetes.
• Experience with Infrastructure as Code tools like Terraform and Ansible.
• Experience building software with languages like Java, Kotlin, Scala, or any other JVM-based language.
• Experience writing scripts for automating tasks with languages like Ruby, Python, Bash, or any other scripting language.
• Experience with at least one relational and non-relational database (e.g., PostgreSQL, MySQL, MongoDB, Redis, Elasticsearch).
• Ability to identify time-consuming and error-prone manual tasks and automate them using tooling.
• Ability to identify root causes of instability in large-scale distributed systems across stacks.

Nice to haves:

• Experience with cloud-based solutions like Amazon AWS, Google Cloud, or Microsoft Azure.
• Experience with CI/CD platforms (e.g., Jenkins, GitLab), Containers (Docker, Kubernetes), Artifact Management tools (e.g., Nexus, ECR).
• Experience with the Go programming language.