Operations Manager

7 hours ago

Mount Abu, Rajasthan, India beBeeCustomer Full time ₹ 11,08,800 - ₹ 15,41,200
Job Description:

We are seeking a seasoned leader to oversee our customer support operations. This role is pivotal in ensuring seamless coordination across all divisions, delivering exceptional customer service, managing roadside assistance, handling product complaints, and driving continuous improvement in customer experience.

Key Responsibilities:
  • Team Leadership and Shift Management:
    • Lead and manage a call center team handling complaints, RSA, escalations, and general inquiries.
    • Ensure optimal staffing and shift rotations to maintain uninterrupted service.
    • Monitor team performance using KPIs (response time, resolution rate, CSAT) and drive continuous improvement.
    • Identify training needs and conduct regular upskilling sessions.
  • Roadside Assistance Operations:
    • Manage third-party vendors to ensure SLA adherence and service quality.
    • Collaborate with field teams and dealers across all divisions to resolve escalations and meet defined KPIs.
  • Product Complaints Management:
    • Oversee the end-to-end handling of product-related complaints.
    • Coordinate with relevant division teams for timely and effective resolution.
  • General Inquiry Management:
    • Supervise accurate and timely responses to customer queries.
    • Maintain and update a centralized knowledge base to support agents.
  • Evaluation and Escalation Handling:
    • Ensure prompt acknowledgment and resolution of escalation emails.
    • Conduct root cause analysis to identify recurring issues and implement corrective actions.
  • Post Service Feedback and Analytics:
    • Collect post-service feedback through structured calls and surveys.
    • Analyse feedback data and share insights with respective divisions for service enhancement.
  • Reporting and Compliance:
    • Maintain real-time dashboards for RSA, complaints, and inquiries.
    • Generate and present periodic performance reports with actionable insights.
  • Crisis Management:
    • Develop emergency response protocols for service disruptions.
    • Regularly update contingency plans for high call volumes, system outages, etc.
Requirements:
  • Leadership Skills:
    • Proven leadership experience in a similar role.
    • Ability to motivate and lead a high-performing team.
  • Operational Expertise:
    • Strong understanding of customer support operations and processes.
    • Ability to analyze complex problems and develop effective solutions.
  • Communication Skills:
    • Excellent written and verbal communication skills.
    • Ability to effectively communicate with customers, agents, and stakeholders.
Benefits:
  • Competitive Salary:
    • A competitive salary package that reflects your experience and qualifications.
  • Opportunities for Growth:
    • Opportunities for career advancement and professional growth.
  • Beneficial Work Environment:
    • A dynamic and supportive work environment that fosters collaboration and innovation.
  • Recognition and Rewards:
    • Recognition and rewards for outstanding performance and contributions to the organization.
What We Offer:

Join us in shaping the future of customer support and be part of a dedicated team that strives for excellence in every aspect of our operations. As a valued member of our team, you will enjoy a range of benefits, including competitive compensation, opportunities for growth, beneficial work environment, recognition and rewards, and more.

  • Operations Manager

    4 days ago

    Mount Abu, Rajasthan, India beBeeOperations Full time ₹ 75,00,000 - ₹ 1,25,00,000

    At the heart of our organization, we have a unique opportunity for an experienced Operations Manager to join our team. This role is instrumental in driving operational excellence, executing strategic plans, and delivering results-driven initiatives.Key Responsibilities:Develop and implement operational strategies to improve efficiency and effectivenessLead...

  • Operations Manager

    2 days ago

    Mount Abu, Rajasthan, India beBeeOperational Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Overview:We are seeking an experienced operational leader to manage day-to-day activities, drive supply chain efficiency, and foster collaborative relationships with cross-functional teams.Main Responsibilities:Oversee the smooth functioning of operations, ensuring timely delivery of tasks and projects.Analyze and interpret data to inform strategic...

  • Operations Manager

    7 days ago

    Mount Abu, Rajasthan, India beBeeLeadership Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job OverviewA Store Operations Lead is responsible for overseeing the day-to-day activities of a retail store. This includes managing daily tasks, leading a team, and ensuring company objectives are met.The ideal candidate will have strong leadership skills, experience in strategic planning, and excellent communication skills.We offer a fast-paced work...

  • Operational Manager

    7 days ago

    Mount Abu, Rajasthan, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    We are seeking an experienced and passionate leader to drive our operations, staff, and service delivery in Moradabad.Centre Head Job DescriptionThis role will oversee a dedicated team, setting clear objectives and fostering a collaborative work culture.The successful candidate will manage the daily operations of the centre, ensuring smooth functioning and...

  • Operations Manager

    6 days ago

    Mount Abu, Rajasthan, India beBeeWarehouseOperations Full time ₹ 8,00,000 - ₹ 12,00,000

    Warehouse Operations ManagerWe are seeking an experienced professional to manage our warehouse operations in Gurugram. This role involves overseeing the efficient receipt, storage, and distribution of goods.Ensure timely completion of warehouse activities and meet established Key Performance Indicators (KPIs)Pull, fill, pack, and set up orders for delivery...

  • Ship Operations Manager

    6 days ago

    Mount Abu, Rajasthan, India beBeeMarine Full time ₹ 8,00,000 - ₹ 16,00,000

    Technical Superintendent RoleThis role oversees technical management of vessels, conducting regular inspections and ensuring efficient and safe vessel operations.Conduct ship inspections and maintain compliance recordsManage marine engineering tasks and supervise crew membersEnsure safe and efficient vessel operationsCoordinate with crew and shore-based...

  • Facility Operations Management

    2 days ago

    Mount Abu, Rajasthan, India beBeeManagement Full time ₹ 8,00,000 - ₹ 12,00,000

    We are seeking a talented Facility Operations Manager to oversee our day-to-day operations at our coworking centers. Location: HSR Layout Sector 6 Key Responsibilities:-Oversee daily facility operations across multiple centers.-Manage housekeeping, security, vendor coordination, and maintenance schedules.-Ensure preventive maintenance and smooth functioning...

  • Warehouse Operations Manager

    4 days ago

    Mount Abu, Rajasthan, India beBeeExpert Full time ₹ 17,50,000 - ₹ 25,00,000

    Inventory Planning and Supply Chain Management ExpertThe ideal candidate will oversee centralized warehouse operations for uniforms, welcome kits, and student modules to ensure seamless distribution to multiple centers. This role requires expertise in inventory control, dispatch planning, vendor coordination, and process improvement.Key...

  • Inventory Operations Manager

    2 days ago

    Mount Abu, Rajasthan, India beBeeInventory Full time ₹ 50,00,000 - ₹ 60,00,000

    Job Title: Inventory Operations ManagerJob Summary:We are seeking a seasoned professional to oversee inventory management and store operations for our client's manufacturing unit.Main Responsibilities:Manage inventory, store operations, and material flow to ensure timely availability of materials.Maintain accurate stock levels and proper documentation in...

  • Senior Operations Manager

    7 days ago

    Mount Abu, Rajasthan, India beBeeOperations Full time ₹ 40,00,000 - ₹ 80,00,000

    Job Title: Senior Operations ManagerJob DescriptionAs a senior operations manager, you will oversee the daily activities of a team of professionals responsible for delivering high-quality healthcare services.Key Responsibilities:Develop and implement operational strategies to achieve business objectives.Monitor and analyze key performance indicators (KPIs)...