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Strategic Workplace Transformation Specialist
2 weeks ago
About Zendesk's Employee Experience Applications team, we're seeking a forward-thinking business systems analyst to transform Atlassian products into a seamless workplace platform.
- Technical Responsibilities:
- Owning the Atlassian product roadmap and maintaining the product backlog while prioritizing work to deliver value to employees.
- Partnering with stakeholders to identify pain points, map processes, and translate them into innovative solutions.
- Leading discovery workshops, rapid prototypes, and proof-of-concepts that unlock new ways of working.
- Integrating Jira and Confluence with Slack, GitHub, and other SaaS tools using APIs, marketplace apps, and automations.
- Curating and governing plug-ins to ensure performance, security, and measurable ROI.
- Designing dashboards and OKRs that surface insights, track adoption, and tell clear stories with data.
- Change Management:
- Championing change management by crafting communication plans, delivering live training, and publishing self-service content that drives enthusiastic uptake.
- Defining and auditing permission models balancing collaboration, privacy, and compliance requirements.
- Upskilling the Global Service Desk team to scale end-user support.
- Performance Optimization:
- Optimizing performance by removing unused objects in Jira.
- Supporting content management best practices in Confluence.
- Business Cases:
- Building business cases for new technology that will scale how Zendesk delivers to customers.