Automobile Service Champion
3 weeks ago
About the Role:
As an Automobile Service Champion at 2coms, you will be responsible for providing excellent customer service and ensuring the highest quality of vehicle maintenance.
Key Responsibilities:
1. Customer Handling: Receive customers with a smile, greet them politely, and capture their Voice of Customer (VOC) to update in the system.
2. Diagnosis: Analyze and diagnose vehicles to identify the number and type of repairs required, update the diagnosis report in the Workshop Management System (WMS), and perform repairs and final inspections.
3. System Handling: Track customer complaints in Zendesk, operate the WMS, and ensure 100% adherence to operational status and ETA updates in both CRM and WMS systems.
4. Technical Repairs: Be equipped with knowledge on OLA Scooter, repair or replace parts, and stay updated on OLA technical curricula and news bulletins on EV.
5. Process and Operational: Adhere to processes at Experience Centre, ensure bays are clearly marked, and handle invoicing and payment collections.
6. Parts Operation: Audit inventory, ensure system and physical inventory match, perform Goods Receipt Notes (GRN), and maintain inventory at Experience Centre.
7. Safety and Compliance: Wear uniform and protective gear, use protective gear while repairing scooters, and ensure fire-fighting equipment is in place.
Requirements:
- Only male candidates are eligible.
- Minimum qualification: 12th+diploma/ITI/graduation/post-graduation.
- Minimum experience: 1 year in the automobile industry in the service sector.
Benefits:
Up to 2.28 LPA CTC, including PF+ESIC.
Why it's a great opportunity:
As an Automobile Service Champion, you will have the chance to work with a leading Indian multinational ride-sharing company, operate in a dynamic environment, and grow your career in the automobile industry.
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