
Front Desk Coordinator
7 days ago
We are seeking a skilled and experienced Reservations Executive to join our team.
Job DescriptionThe successful candidate will be responsible for supporting the smooth running of the reservations department, ensuring that all aspects of the guest journey and experience are delivered to the highest level. This includes working as part of a team to maximize guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
The Reservations Executive will also take responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner. They will deliver on departmental plans and objectives, where hotel initiatives & targets are achieved, and collaborate with their immediate report to ensure costs and inventory are controlled, productivity and performance levels are attained.
In addition, the Reservations Executive will build and maintain effective working relationships, promoting the company culture and values while ensuring adherence and compliance to all legislation, including due diligence requirements and best practice activities.
Required Skills and Qualifications- Experience in reservations is beneficial but not essential.
- A hands-on approach with a can-do work style commitment to delivering exceptional guest service with a passion for the hospitality industry.
- The ability to find creative solutions and take ownership for duties and tasks assigned.
- Personal integrity, with the ability to work in an environment that demands excellence.
- Experience of working with IT systems on various platforms.
- Strong communication skills.
The successful candidate will have the opportunity to work in a dynamic and fast-paced environment, with a range of benefits including:
Opportunities for career development and growth.
A competitive salary and benefits package.
A supportive and collaborative team environment.
Access to ongoing training and development opportunities.
OthersPlease note that this job description is not an exhaustive list of responsibilities and may be subject to change.
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