Content Operations Manager

6 days ago

Bengaluru, Karnataka, India beBeeTeamLead Full time ₹ 18,00,000 - ₹ 21,00,000
Job Role

The Team Lead Ingest is responsible for overseeing a team of operators who perform technical quality checks and ingest content into platforms.

This role involves managing daily scheduling, ensuring all operators in the shift are adequately utilized, and actively engaging in production tasks to drive operational efficiency and output quality.

The position requires setting priorities according to the daily work schedules and delivery service level agreements, analyzing weekly forecast and progress reports, and raising concerns to management.

Responsibilities include maintaining and presenting team metrics, monitoring compliance with standard operating procedures, and taking corrective action when necessary.

The Team Lead Ingest must oversee the implementation of quality procedures, analyze error trends, and provide suggestions for corrective actions.

Key objectives include improving overall team efficiency, addressing or escalating issues that hinder production, and conducting monthly 1:1 sessions with employees.

Other responsibilities include resource management, constant effort towards improvement of direct reports, and identifying bottlenecks to optimize workflows.

Acting as a primary point of contact in designated shifts and communicating progress, concerns, and success effectively to stakeholders are also essential duties of this role.

Requirements:
  • Evidence of the ability to practice high levels of confidentiality.
  • Ability to work under pressure and meet tight deadlines.
  • Must have excellent clerical skills, attention to detail, and ability to multitask.
  • Can communicate clearly and effectively in spoken and written English.
  • Good knowledge of Microsoft Office Applications such as Word, Excel, and Outlook.
  • Good time management skills and excellent problem-solving skills are required.

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