Customer Support Leader

1 week ago


Mount Abu, Rajasthan, India beBeeSupport Full time ₹ 12,00,000 - ₹ 15,00,000

Seeking a Technical Support Leader to spearhead customer service initiatives.

About the Role:

We are looking for an experienced professional with a strong background in customer support, excellent communication skills, and a passion for improving processes and outcomes.

Key Responsibilities include

  • a self-motivated individual with a strong sense of ownership and a desire to enhance customer support processes and outcomes.
  • Excellent written and verbal communication skills, with the ability to convey complex concepts clearly and professionally.
  • A high degree of organization and the ability to manage multiple priorities in a fast-paced environment.
  • Strong analytical skills with intermediate to advanced proficiency in Excel, experience working with large data sets, and identifying trends and resolving complex issues.
  • Skilled at identifying root causes and structuring logical, data-backed recommendations for operational improvements.
  • Detail-oriented with a commitment to accuracy, quality, and data security.
  • Comfortable working cross-functionally and across time zones, with partial overlap with US business hours.
  • Intermediate understanding of technical systems, APIs, and SQL.
  • Experience working with support ticketing systems such as Jira Service Desk, reporting, and project configuration is a plus.
  • Familiarity with customer invoicing, billing, or finance operations in a SaaS or B2B environment is preferred.
  • 5 to 7 years of experience in SaaS technical support, customer operations, or similar project-focused roles.


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