Senior Salesforce Product Analyst

4 weeks ago


Bengaluru, Karnataka, India Okta, Inc. Full time

Unlock Your Potential as a Salesforce Product Analyst

Okta, Inc. is seeking a skilled Salesforce Product Analyst to join our Business Technology team. As a key member of our Enterprise Product organization, you will play a critical role in supporting our Sales and Partner organizations.

Key Responsibilities:

  • Collaborate with business stakeholders to understand requirements and challenges, translating them into actionable user stories.
  • Conduct thorough analysis of existing processes and systems to identify opportunities for improvement.
  • Implement Salesforce configurations and customizations to align with business needs.
  • Provide ongoing support to end-users, addressing inquiries, troubleshooting issues, and ensuring a positive user experience.
  • Develop and deliver user training sessions to promote effective and efficient use of Salesforce features.
  • Ensure the integrity and accuracy of Salesforce data through effective data management practices.
  • Create and maintain reports and dashboards to provide insights into key performance metrics and support decision-making.
  • Design and implement integrations between Salesforce and other systems within the organization.
  • Develop and execute comprehensive test plans to validate the functionality and performance of Salesforce solutions.

Requirements:

  • 4+ years of experience as a technical business analyst/implementation consultant/solutions architect supporting Salesforce and associated applications.
  • 2+ years of experience with Salesforce Sales Cloud.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Experience with enterprise-level software applications and technologies.
  • Ability to manage multiple work items simultaneously while meeting deadlines.
  • Knowledge of software development methodologies and project management principles.
  • Salesforce Certification (Certifications preferred).

What You Can Expect:

  • A dynamic work environment with the best tools, technology, and benefits to empower your success.
  • A culture that values diversity, equity, inclusion, and belonging.
  • Opportunities to make a social impact and contribute to the growth of Okta, Inc.


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