Senior Training Manager

As a senior training leader, you will have the opportunity to drive comprehensive training programs that align with long-term business objectives.

Developing forward-thinking training initiatives and updating content with the latest HCC/ICD coding standards is crucial for success in this role.

• Lead and manage teams of trainers, process coaches, and managers to enhance learning efficiency and outcomes.
• Oversee and refine training methodologies to ensure they meet organizational goals and quality standards.
• Accountable for specific location training activities and project quality.

• Provide strong leadership by managing and mentoring senior team members to drive performance excellence within the training function.
• Foster a culture of continuous improvement, ensuring trainers and process coaches meet organizational goals.
• Create a developmental roadmap for team members, identifying leadership potential and promoting internal growth.

• Lead implementation and evolution of quality management practices across training programs, ensuring alignment with organizational goals and quality standards.
• Continuously improve training frameworks based on performance analytics, audits, and feedback.
• Establish and monitor key performance indicators (KPIs) for training effectiveness, ensuring outcomes are continuously improved through data-driven insights.

• Collaborate with senior management and cross-functional teams to align training and process coaching strategies with broader business objectives.
• Act as the key liaison between the training department and leadership, ensuring seamless communication of goals, outcomes, and challenges.

• Develop robust performance tracking mechanisms to monitor training program effectiveness on a larger scale.
• Track key performance metrics, providing comprehensive reports to senior management and stakeholders with actionable insights.
• Identify performance gaps at the organizational level and devise strategic plans to address them.

• Drive the adoption of new training technologies and methodologies, including e-learning platforms, to enhance learning outcomes and reduce training time.
• Stay ahead of trends in learning and development, introducing innovative approaches to improve engagement, retention, and skills application.

• 15+ years of experience in training operations, process coaching, or quality management, with at least 5 years in a managerial or leadership role, ideally within the HCC industry.
• Extensive expertise in HCC coding systems.
• Advanced experience in leading, mentoring, and managing a team of trainers, process coaches, and managers, driving high performance and achieving training objectives.
• Exceptional ability to identify, analyze, and resolve complex training, operational, and process-related challenges at an organizational level.

• Coding Certification – AAPC/AHIMA
• Proven experience in a senior management role overseeing a team of managers, trainers, or quality leaders in a high-volume, dynamic environment.

• Strategic Leadership: Ability to align training initiatives with company strategy and execute high-level goals through actionable plans.
• High-Level Mentorship: Expertise in coaching and developing senior team members to enhance leadership capabilities within the training function.
• Change Management: Proven experience managing change and driving transformation within training programs, processes, and teams.
• Innovation & Adaptability: Ability to quickly adopt and implement cutting-edge training solutions while remaining adaptable to business needs and external trends.
• Data-Driven Decision Making: Strong analytical and reporting skills, leveraging data to drive improvements and measure training effectiveness.