
High Performing Loan Operations Leader
2 weeks ago
About the Role:
This is an exceptional opportunity to lead and manage a high-performing loan operations team, driving operational efficiency, risk control, and adherence to regulatory and internal policy requirements.
As a key member of our team, you will be responsible for end-to-end loan processing, including day-to-day operations, process improvements, and delivering high-quality service to internal and external stakeholders.
The role requires strong leadership skills, with a focus on developing, mentoring, and managing a team of professionals to achieve business goals and client satisfaction.
- Responsibilities include checking activities diligently, working as a subject matter expert for processes, nurturing team members, understanding bank policies, and adhering to quality standards and SLAs.
- Work closely with overseas branches to resolve operational incidents, provide suggestions for process improvements, and learn system functions and controls.
- Deliver a high-quality service to enhance the function's reputation and meet customer expectations.
- Develop and maintain strong stakeholder management with key stakeholders within the organization.
Requirements:
To succeed in this role, you will need:
- A minimum of 10-15 years of relevant experience in managing Loan Operations.
- Strong PC skills (MS Office).
- Extensive experience in Loan Products, static data maintenance process & customer data management.
- Understanding various system applications used for Lending.
- Hands-on experience in managing stakeholders, governance, and managing toll gates.
- Flexible in working in shifts.
- Exposure to India-related regulatory guidelines and financial regulations.
- Graduate and/or Post Graduate.
- Good interpersonal skills to deal courteously and effectively with others.
- Attention to details.
- Leadership and Team Management.
- Operational Efficiency and Risk Control.
- Process Improvement and Quality Standards.
- Stakeholder Management and Communication.
- Regulatory Compliance and Governance.
- System Applications and Controls.
- Loan Products and Customer Data Management.
This role offers a competitive compensation package, comprehensive benefits, and opportunities for professional growth and development.
Join us in creating a dynamic work environment that fosters innovation, collaboration, and excellence.
We are committed to providing a workplace that is inclusive, respectful, and supportive of diverse perspectives and ideas.
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