Cloud Infrastructure Specialist

About this role – Senior Infrastructure Engineer

The ideal candidate will play a pivotal role in deploying, supporting, and maintaining Synamedia applications and products within cloud environments and at customer sites. This position requires enthusiasm, a strong technical foundation, excellent problem-solving skills, and effective communication with both technical and non-technical stakeholders.

Key Responsibilities:

• Collaborate with architects, developers, and DevOps teams to enhance the integration of Artifactory and related services into the software development lifecycle.
• Maintain and support Artifactory and other enterprise-grade IT services, ensuring high availability across geographically distributed environments.
• Act as a liaison with third-party vendors, including the Artifactory provider, to escalate and resolve advanced technical issues.
• Provide technical support to users of IT services, ensuring timely issue resolution, adherence to SLAs, and proactive vulnerability management.
• Manage user and team provisioning, access controls, and permissions across supported services, emphasizing security, reliability, and operational continuity.
• Partner with cross-functional IT teams to deliver complex maintenance, upgrades, and support initiatives across multiple services.
• Design and implement automation solutions to streamline operational workflows and reduce manual intervention across supported systems.
• Drive modernization efforts for deployment, monitoring, and testing processes of infrastructure services.
• Maintain clear and comprehensive documentation for system configurations, administrative procedures, and user-facing support materials.
• Respond to and manage service escalations across supported services, ensuring minimal disruption to business operations.
• Stay informed on emerging technologies, industry trends, and best practices to continuously improve service delivery and system performance.
• Participate in an on-call support rota, providing after-hours support for critical systems and rapid incident response.

Required Skills and Qualifications:

• Proven experience installing, configuring, upgrading, and maintaining JFrog Artifactory, including user provisioning.
• Skilled in integrating Artifactory with build tools and pipelines, such as Maven, Jenkins, Electric Flow, and Docker, ensuring seamless artifact management within CI/CD workflows.
• Strong experience in Linux system administration, including proficiency with Bash scripting for automation and system management tasks.
• Highly responsible, adaptable, and collaborative team player with strong initiative and clear communication skills.
• Experience using an ITSM platform, with a proven track record on timely customer responses and ticket updates.
• Proven troubleshooting skills and experience.

What We Offer:

This role provides a unique opportunity to work with cutting-edge technology and contribute to the success of our organization. The ideal candidate will have a strong passion for infrastructure engineering and be committed to delivering high-quality results.

We are looking for a highly skilled and motivated individual who can hit the ground running. If you are a driven professional with a background in infrastructure engineering, we encourage you to apply for this exciting opportunity.

Bonus Skills:

• DevOps & Automation Mindset: Strong understanding of infrastructure delivery, orchestration, and configuration management, with a focus on scalable and maintainable solutions.
• Build & Integration Orientation: Familiarity with enterprise build and delivery methodologies, and the ability to integrate tools effectively into development workflows.
• Networking & Access Awareness: Solid grasp of secure access practices and network fundamentals, contributing to reliable and secure system operations.
• Problem-Solving & Scripting Aptitude: Hands-on approach to automation and diagnostics using scripting languages like Python and Bash.