Global Healthcare Professional Development Specialist
3 days ago
ICG Medical is a leading global healthcare recruiter, focusing on nurses (all specialties), midwives, and home care/healthcare workers. Our company vision is to improve patient care by establishing trusting relationships with our connections and each other.
We have a strong DNA that stems from our core values: Open, Family, and Passion.
We differentiate ourselves through our commitment to caring for both candidates and clients alike. We have offices in the UK, Ireland, India, South Africa, China, Philippines, Australia, Canada, and the USA, with more office openings on the horizon.
URL:
Summary:
This role involves developing and growing relationships and revenue within the region, ensuring we continue to further our mission of Improving Patient Care. With a full understanding of the role and business, grow the region in line with company targets while delivering timely and robust recruitment services to both candidates and clients with high customer service standards.
Responsibilities:
Sourcing and generating referrals, database mining, sourcing via social media, and selling the agency/opportunity. Pipeline management prioritizes building and maintaining relationships while supporting compliance in collecting documentation. Preparing checklists for bookings. Obtaining and updating candidate availability. Management of candidate databases ensures all notes are recorded on the system. Proactively resolving candidate queries/issues. Booking new and existing nurses, handling cancellations from clients and candidates. Stakeholder management with colleagues in compliance, sales, and payroll. Manage basic payroll queries, chase missing timesheets, manage rejected timesheets, releasing timesheets from NHSP. Follow-up calls after the first shift ensure service levels remain high. Welfare calls to workers –promoting a strong customer experience. Developing client relationships and maximizing opportunities. Managing self-bookings
Qualifications:
Excellent verbal communication and writing skills are essential. Commitment to high-level service delivery for clients and candidates is required. Grad/UG with a minimum of 1 year of international voice process/international recruitment experience may apply. Candidate should be okay to work in UK shifts. Immigration/Visa counselling experience is preferred. Estimated Salary: £25,000 - £35,000 per annum.
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