Support Customer Relationships

2 weeks ago

Chennai, Tamil Nadu, India beBeeCustomerSupport Full time ₹ 15,00,000 - ₹ 28,00,000

We are seeking a skilled Customer Support Specialist to join our team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities:
  • Respond to customer emails in a timely and professional manner.
  • Provide end-to-end resolutions via calls/emails while ensuring customer satisfaction.
  • Ensure clear and concise communication to prevent repeat queries.
  • Conduct thorough investigations to address customer concerns effectively.
  • Follow up with relevant stakeholders as per the defined process.
  • Build sustainable relationships and trust through effective communication.
  • Maintain accurate tagging of customer interactions in the CRM system.
  • Ensure adherence to the companys service policies and guidelines.
  • Continuously update knowledge on products and processes to provide accurate information.
  • Participate in training sessions for self-learning and skill enhancement.
  • Stay updated on product and service developments.
  • Assist in handling escalations and complex queries with professionalism.

Required Skills & Attributes:

  • Strong verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Professional and polite interaction skills (both written and verbal).
  • Ability to handle pressure and work effectively in fast-paced environments.

Qualification & Experience:

  • Education: Bachelor's degree preferred (any stream).
  • Experience: 1-2 years in customer service (email support, semi-voice, or non-voice process).
  • Domain Knowledge: Prior experience in handling customer queries via email, CRM tagging, and resolution management.

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