Retail Experience Enhancement Specialist

9 hours ago

Ghaziabad, Uttar Pradesh, India beBeeRetail Full time ₹ 8,00,000 - ₹ 12,00,000

Enhance In-Store Customer Experience

Job Summary

The Regional Retail Trainer plays a pivotal role in delivering, implementing, and reinforcing training programs across multiple stores in a specific region.

Main Responsibilities:
  • Training Delivery & Facilitation

• Conduct engaging training workshops for store teams on customer service, product knowledge, and sales techniques. 

  • Implement role-playing exercises, simulations, and on-the-job coaching.

• Deliver real-time feedback to employees to improve performance.

  • Onboarding & Development

• Collaborate with Store Managers and Store Champions to onboard new hires quickly and effectively.

  • Assist in leadership development to create a pipeline of high-performing employees.
  • Performance Monitoring & Feedback

• Track training effectiveness using KPIs such as NPS, conversion rates, and customer feedback.

  • Conduct one-on-one coaching and team feedback sessions to address skill gaps.

• Support stores in achieving their sales and customer service goals.

  • Store Visits & Training Audits

• Regularly visit stores to observe customer interactions and provide real-time coaching.

  • Conduct store training audits to ensure consistency and adherence to company standards.

• Identify top-performing employees and recommend them for promotions or advanced training programs.

This role offers a direct impact on enhancing the in-store customer experience and provides opportunities to work in a dynamic retail environment.

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