Director of Infrastructure Services

1 month ago

Bengaluru, Karnataka, India Victoria's Secret Full time
Job Title: Director ETO

Job Summary:

The Director, Infrastructure Services, is a senior leader of the company's Information Technology function and will be accountable for planning, organizing, and execution of services that will ensure the stable operation and use of the technology infrastructure. The role's primary responsibilities include developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, DevOps, Cloud, Storage, data communications, desktop support, and telecommunications systems.

Key Responsibilities:

• Ownership for India and Far-East based technology infrastructure teams that manage servers, databases, network, storage, and operations.

• Collaborate with global teams on design, implementation, and maintenance of high availability systems with load balancing, redundancy, and clustering features.

• Participate in the development of infrastructure roadmaps, budgets, and priorities relative to business objectives.

• Provide input for the infrastructure components of technology projects and initiatives, including technology standards and approaches, vendor/software/hardware life-cycles, assessing information security risk, maintenance and upgrade strategies, performant use of infrastructure resources, sourcing (internal, out-sourcing, hosting), and Disaster Recovery strategy (business continuity).

• Manages all India based infrastructure and telecommunication vendors, achieving a reliable and cost-effective operation.

• Drive performance governance by adopting/establishing key metrics to evaluate the effectiveness and efficiency of the technology operations and project delivery.

• Responsible for the daily management of on-going operations for the functional areas, including resource planning, scheduling, utilization, and prioritization of resources across services provided, planning maintenance activities, ensuring appropriate off-hours support, and planning continuous improvement initiatives.

• Responsible for all aspects of resource management (internal employees, outsourced) pertaining to the teams in Bangalore, including talent acquisition, identifying training needs to fill skill gaps, support career development, monitoring performance, and providing coaching, performance management, and compensation benchmarking. This role is also responsible for assessing the skills, training, and planning for resources necessary to meet the future requirements indicated in the strategic application roadmap.

• Develop/Participate in business case justifications and cost/benefit analysis for IT spending and capital projects.

Qualifications:

• Education: 4-year Degree in Computer Science or Information Systems.

• Preferred: Master's Degree in either of these fields or Master's in Business Administration.

• Leadership: 15+ years related work experience, 10+ years' experience managing teams and directing IT operations, proven experience in managing global teams in an On/Off delivery model, proven technologist with experience in managing IT infrastructure including servers, databases, network, operations in a rapidly growing and high volume transaction processing business environment, good understanding and technical knowledge of Network, Cloud (Azure/GCP), DevOps, Database, and Automation teams, demonstrated ability to apply IT in solving business problems, ability to employ a systematic approach to problem solving, demonstrated ability to strongly uphold and practice innovation, superior performance, collaboration, customer focus, and integrity, strong leadership skills, extensive experience working in a team-oriented, collaborative, and candid environment, highly self-motivated, self-directed, and attentive to detail, ability to effectively prioritize and execute tasks in a high-pressure environment, ability to identify problems/opportunities and initiative corrective actions, excellent written, oral, and interpersonal communication skills, ability to present complex ideas in business-friendly and user-friendly language.

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