IAM Support Engineer, IT Specialist

2 months ago


Hyderabad, Telangana, India Sitel Group Full time

Role: IAM Support Level 2

About the Job: We are seeking an experienced IAM Support Engineer to join our team at Sitel Group. As a key member of our IT team, you will provide high-quality technical support for our Identity and Access Management (IAM) solutions.

Key Responsibilities:

  • 5+ years of experience supporting IAM platforms, such as SailPoint, Saviynt, and Microsoft Entra ID Governance.
  • Developing custom rules, transforms, and API commands to enhance the IAM platform.
  • Collaborating with cross-functional teams to configure connectors with third-party products, such as ServiceNow and SAGE/Workday.
  • Onboarding new applications using a role-based access control (RBAC) model.
  • Producing and maintaining clear documentation and user training guides.
  • Providing support and mentoring to Level 1 analysts for complex tickets.

Requirements:

  • Strong experience with Microsoft technologies, including Active Directory and Azure Active Directory.
  • Excellent written and verbal communication skills.
  • Ability to work in a global environment with diverse teams.

About Us: Sitel Group is a leading provider of customer experience solutions. We offer a dynamic and collaborative work environment where our employees can grow and develop their skills.



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