IAM Support Engineer, IT Specialist
2 months ago
Role: IAM Support Level 2
About the Job: We are seeking an experienced IAM Support Engineer to join our team at Sitel Group. As a key member of our IT team, you will provide high-quality technical support for our Identity and Access Management (IAM) solutions.
Key Responsibilities:
- 5+ years of experience supporting IAM platforms, such as SailPoint, Saviynt, and Microsoft Entra ID Governance.
- Developing custom rules, transforms, and API commands to enhance the IAM platform.
- Collaborating with cross-functional teams to configure connectors with third-party products, such as ServiceNow and SAGE/Workday.
- Onboarding new applications using a role-based access control (RBAC) model.
- Producing and maintaining clear documentation and user training guides.
- Providing support and mentoring to Level 1 analysts for complex tickets.
Requirements:
- Strong experience with Microsoft technologies, including Active Directory and Azure Active Directory.
- Excellent written and verbal communication skills.
- Ability to work in a global environment with diverse teams.
About Us: Sitel Group is a leading provider of customer experience solutions. We offer a dynamic and collaborative work environment where our employees can grow and develop their skills.
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