Digital Identity Management Specialist

2 weeks ago


Hyderabad, Telangana, India TTEC Full time

TTEC is a global customer experience technology company that provides innovative solutions to help businesses deliver exceptional customer experiences. We are seeking a skilled Digital Identity Management Specialist to join our team in Hyderabad, Telangana.

Estimated salary: ₹1,200,000 - ₹1,800,000 per annum

Job Description

We are looking for a highly motivated and experienced Digital Identity Management Specialist to manage our Identity Access Management (IAM) services and oversee the maintenance and operations of IAM solutions. The ideal candidate will have expertise in SailPoint, Microsoft, Okta, or Ping Identity and be responsible for ensuring the security and efficiency of our organization's digital assets, systems, and data access.

The successful candidate will have a strong service management and operations capability to analyze, correlate, and identify service needs and gaps. They will also have excellent communication and leadership skills and be able to work effectively with cross-functional teams.

Key Responsibilities
  • Manage the daily setup, configuration, and operations of our identity management software and systems.
  • Maintain and liaison with equipment manufacturers' and other vendors' support teams to ensure satisfactory support levels and resolution of issues.
  • Utilize knowledge and experience with identity and access management technology, such as single sign-on (SSO), two-factor authentication, and privileged access management, to provide the company's highest level of service and operational functionality.
  • Manage the ongoing support and configuration of all elements of the company's Active Directory, SAML, and MFA environments.
Requirements

To be considered for this role, you should have:

  • A Bachelor's degree in computer science or a related field.
  • Knowledge of IAM solutions such as SailPoint, Microsoft Active Directory / MFA, SAML, Okta, and Ping Identity.
  • Understanding of enterprise technologies integrating or augmenting IAM technologies, e.g., ERP/Active Directory/O365/Cloud.
  • Strong service management and operations capability to analyze, correlate, and identify service needs and gaps.
  • Excellent communication and leadership skills.
What We Offer

TTEC offers a supportive and inclusive culture, opportunities for career growth and professional development, and a competitive compensation package. As a valued member of our team, you can expect:

  • A comprehensive benefits package, including paid time off (PTO) and wellness and healthcare benefits.
  • A performance bonus opportunity and tuition reimbursement program.
  • The chance to work on exciting projects and contribute to the success of our business.


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