Senior Network Infrastructure Specialist

Network Infrastructure Specialist

Overview of the Role:

Our organization is seeking a seasoned Network Infrastructure Specialist to provide expert-level support for our clients' network infrastructure.

The ideal candidate will have extensive experience in network troubleshooting, firewall management, and infrastructure monitoring within a fast-paced, operational environment.

• Network Troubleshooting & Support:">
  • Provide L3 network support for troubleshooting complex network issues related to routing, switching, and firewall configurations across multiple client environments.">
  • Remotely access devices at various client locations to perform diagnostics, troubleshooting, and resolution of network-related issues.">
  • Collaborate with NOC, SOC, and Help Desk teams to resolve escalated tickets within SLAs while ensuring proper documentation and ticket updates.">
  • Monitor network traffic, identify bottlenecks, and proactively resolve network issues.">
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• Firewall Management & Configuration:">
  • Deploy and manage firewalls (Fortinet, Palo Alto, WatchGuard) to ensure secure network communication and compliance.">
  • Create, update, and maintain firewall rules and configurations to accommodate evolving network requirements.">
  • Troubleshoot and resolve firewall-related issues, ensuring proper network segmentation and security policies are in place.">
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• Infrastructure Monitoring & Documentation:">
  • Monitor the health and performance of the network infrastructure, ensuring continuous uptime and reliability.">
  • Maintain clear, concise documentation for network configurations, changes, troubleshooting steps, and solutions.">
  • Implement regular network audits to ensure the infrastructure remains organized, secure, and well-maintained.">
  • Ensure network cleanliness and efficiency by removing obsolete configurations, unused IPs, and outdated network devices.">
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• SD-WAN and Cloud Network Management:">
  • Configure and manage SD-WAN solutions and associated controllers for cloud-managed network devices.">
  • Assist in the setup, deployment, and troubleshooting of SD-WAN networks across multiple client sites.">
  • Collaborate with clients on the setup and integration of cloud-managed network devices and SD-WAN controllers (e.g., Meraki, Aruba).">
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• Client Communication & Issue Resolution:">
  • Interact with clients and stakeholders to ensure timely resolution of network-related issues, ensuring customer satisfaction.">
  • Maintain a high standard of communication, ensuring clients are informed about ongoing issues, progress, and resolutions.">
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• Training & Mentorship:">
  • Provide guidance and mentorship to junior support engineers and NOC team members.">
  • Assist in knowledge transfer and training for internal teams, ensuring consistent processes and quality service.">
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About You:

• 9+ years of experience in network support, with L3-level expertise in troubleshooting complex network issues in a 24x7 NOC, SOC, and Help Desk environment.">
• Extensive experience with networking technologies including routing, switching, and firewall management (Fortinet, Palo Alto, WatchGuard).">
• Hands-on experience with Juniper, HP Aruba, Cisco Meraki, Palo Alto, Fortinet, and WatchGuard firewalls and devices.">
• Strong knowledge of SD-WAN technologies and the configuration of cloud-managed network devices.">
• Experience working with Azure and AWS network configurations is a plus.">
• Proficient in network monitoring tools and diagnostic utilities.">
• Ability to remotely manage and configure devices across a wide range of makes and models.">
• Strong troubleshooting skills with the ability to work under pressure in a fast-paced environment.">
• Excellent communication skills to interact with clients and document technical processes clearly and concisely.">

Preferred Certifications:

• Cisco CCNP, Fortinet NSE, Palo Alto Networks PCNSE, AWS Certified Solutions Architect, or similar certifications.">
• SD-WAN certifications (e.g., Meraki SD-WAN, Fortinet SD-WAN).">
• Azure Networking Associate or AWS Certified Advanced Networking certification is a plus.">