
Administrative Project Assistant
5 days ago
About the Project Coordinator Role
The Project Coordinator is a key member of our team, responsible for providing quality customer service interaction through incoming tickets. They will escalate key issues and questions to our developers in a timely fashion.
Key Responsibilities:
- Respond to client tickets in a timely manner, providing key customer attention and care.
- Understand and escalate software bugs and issues to developers, while making sure to close issue out with client once it is resolved.
- Liaison between different internal departments to close out and understand issues with clients.
- Derive metrics and stats from our ticketing to generate reports that show time to resolution, classification, and other key info on client tickets.
Required Skills:
- Strong customer service skills.
- Bug/issues escalation to various departments.
- Writing long form articles.
- Proficient knowledge of Microsoft Office.
- Proficient knowledge with relevant legal requirements and regulations.
- Strong analytical and problem-solving skills.
Preferred Skills:
- Zendesk.
- Customer support experience.
Qualifications:
- A bachelor's degree in a related field of study.
- At least 1 year's experience in a customer service role.
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