Platform Systems Architect

7 days ago

Udaipur, Rajasthan, India beBeeIntegration Full time US$ 1,20,000 - US$ 2,00,000

About Us

We strive to be a global leader in workflow management.

Our team at Zendesk shapes how colleagues connect, build, and ship great products. We need an expert who can turn Atlassian products into seamless platforms. This role involves owning strategy, integrations, and adoption while delighting users every step of the way.

Key Responsibilities

  • Owning the product roadmap, maintaining the backlog, and prioritizing work to deliver value.
  • Partnering with stakeholders to uncover pain points, map processes, and translate them into innovative solutions.
  • Leading discovery workshops, rapid prototypes, and proof-of-concepts that unlock new ways of working.
  • Integrating Jira and Confluence with other SaaS tools using APIs, marketplace apps, and automations.
  • Cultivating and governing plug-ins, ensuring performance, security, and measurable ROI.
  • Designing dashboards and OKRs that surface insights, track adoption, and tell clear stories with data.
  • Championing change management by crafting communication plans, delivering live training, and publishing self-service content that drives enthusiastic uptake.
  • Defining and auditing permission models balancing collaboration, privacy, and compliance requirements.
  • Upskilling teams to scale end-user support.
  • Optimizing performance by removing unused objects.
  • BUILDING BUSINESS CASES FOR NEW TECHNOLOGY THAT WILL SCALE HOW WE DELIVER TO CUSTOMERS.

What You Bring to the Role

  • 6+ years administering Jira and Confluence, with at least 3 years in a business systems or product ownership capacity for an organization of 5,000+ users.
  • A proven record leading cross-functional projects from discovery through rollout, using Agile, Prosci/ADKAR, or similar frameworks.
  • Strong integration skills with REST APIs, webhooks, and scripting.
  • Fluency with analytics and reporting tools such as eazyBI, Tableau, or BigQuery.
  • Polished communication and facilitation skills – comfortable presenting to executives, guiding power users, and supporting frontline teams.
  • Passion for experimentation, continuous improvement, and simplifying complex processes.
  • Commitment to inclusive, accessible solutions and respectful collaboration across diverse teams.

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