
Business Operations Director
2 days ago
We are seeking an experienced and skilled Branch Operations Manager to oversee the daily operations of our branch.
The ideal candidate will have a strong background in operational management, with at least 10-15 years of experience in the car rental industry, preferably as a branch head in a reputable company.
The successful candidate will be responsible for ensuring the maintenance of quality of service, customer satisfaction, and effective service recovery. They will also coordinate and integrate all functions and services in the location, implement systems for smooth operation, and monitor operational efficiency.
In addition, the Branch Operations Manager will handle crisis situations, liaison with clients, suppliers, and government bodies, and ensure compliance with statutory requirements.
They will also be responsible for fleet management, sales and servicing, finances, and HR and administrative tasks.
The candidate should possess strong leadership and people management skills, commercial acumen, resource control, and administration expertise.
A graduate or hotel management degree with an MBA in marketing or finance is preferred.
Key Responsibilities- Ensure maintenance of quality of service and customer satisfaction.
- Coordinate and integrate all functions and services in the location.
- Implement systems for smooth operation and monitor operational efficiency.
- Handle crisis situations.
- Liaison with clients, suppliers, and government bodies.
- Fleet management, sales and servicing, finances, and HR and administrative tasks.
- System and quality orientation.
- Market, industry, and trade knowledge.
- Commercial acumen.
- Leadership and people management.
- Resource control and administration.
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