Service Desk Professional

5 days ago

Bengaluru, Karnataka, India beBeeSupport Full time US$ 60,000 - US$ 1,20,000

Job Title: Service Desk Professional

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About the Role:

  • We are seeking a skilled Service Desk Professional to join our team. In this role, you will be responsible for providing L1/L1.5 technical guidance in activities associated with identification, prioritization, and resolution of reported problems through Phone, Email, and Chat.
  • Your key responsibilities will include recognition, research, isolation, resolution, and follow-up steps. You will work closely with customers and departments within the Client Infrastructure to ensure seamless support.

Required Skills and Qualifications:

  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office, and COTS applications.
  • Sound knowledge of ITIL best practices around Incident and Request Management procedures.
  • Excellent customer handling skills and good communication skills with minimum 1 year of international calling experience.
  • A Graduate degree is required; B.Tech/B.E or any other technical degree is preferred.
  • You must be comfortable working in rotational shifts with a 24x7 support window.

Benefits:

  • This is a full-time position that requires work from office.

What We Offer:

We offer a supportive work environment and opportunities for growth and development. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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