Manager of Hospitality Services

1 day ago

Jaipur, Rajasthan, India beBeePropertyManagement Full time ₹ 12,00,000 - ₹ 18,00,000
Senior Property Operations Manager

GoSTOPS, a leading backpacker hostel brand in India, aims to provide safe and social spaces for young travelers at affordable prices. The company is seeking an experienced Senior Property Operations Manager to oversee the operations, strategy execution, and team management at the branch level.

Key Responsibilities:
  • Operational Leadership:
    • Develop and execute branch-level operational strategies aligned with the company's vision and goals.
    • Take end-to-end ownership of property operations, ensuring smooth functioning and high-quality service delivery.
    • Monitor branch performance metrics and implement improvements to achieve business objectives.
  • Team Management:
    • Lead, mentor, and manage property teams, including managers, housekeeping, front office, and security staff.
    • Foster a culture of collaboration, accountability, and high performance.
    • Identify training needs and organize capacity-building initiatives to enhance team capabilities.
  • Guest Experience:
    • Ensure exceptional guest experiences by upholding GoSTOPS' service standards and addressing feedback proactively.
    • Handle escalated guest concerns and resolve issues to maintain brand reputation.
  • Vendor and Stakeholder Management:
    • Manage relationships with key vendors and service providers to ensure timely and cost-effective service delivery.
    • Coordinate with internal and external stakeholders to streamline operations and resolve bottlenecks.
  • Budget and Financial Management:
    • Oversee property budgets, monitor expenditures, and ensure adherence to financial plans.
    • Identify cost-saving opportunities without compromising on quality or guest satisfaction.
  • Compliance and Standards:
    • Ensure all branch operations comply with company policies, local regulations, and safety standards.
    • Conduct regular audits to maintain quality and operational consistency across properties.
  • Business Growth and Development:
    • Identify opportunities for improving property performance and guest occupancy rates.
    • Collaborate with marketing and sales teams to implement local strategies for attracting guests and increasing revenue.

What We Offer:

  • Competitive salary package with Performance Linked Incentives (PLI).
  • Benefits include Provident Fund (PF) and Employee State Insurance (ESIC).
  • Complimentary accommodation at the property.
  • Opportunities to work with a growing organization and make a significant impact in the hospitality sector.
  • Exposure to operations across pan-India properties and involvement in strategic decision-making.

We are committed to creating a positive work environment that fosters growth, learning, and well-being. Join our dynamic team and contribute to shaping the future of hospitality

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