Cybersecurity Solutions Expert

2 days ago


Bengaluru, Karnataka, India beBeeCybersecurity Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Job Description
Palo Alto Networks is seeking a skilled cybersecurity professional to join our team as a Technical Support Engineer. As a key member of our support team, you will work directly with customers to resolve complex technical issues and provide tailored solutions to optimize their security infrastructure.

Your Role
You will be responsible for providing advanced-level technical assistance to our top-tier customers, ensuring prompt resolution of complex issues and providing customized solutions to optimize their security infrastructure. This will involve working closely with customers to understand their specific needs and requirements, identifying areas for improvement, and implementing effective solutions.

Key Responsibilities
* Provide expert-level technical support to customers via phone, email, and on-site visits
* Troubleshoot complex technical issues and develop creative solutions to optimize customer security infrastructure
* Collaborate with cross-functional teams to identify and prioritize customer needs
* Develop and maintain in-depth knowledge of Palo Alto Networks products and technologies
* Stay up-to-date with emerging threats and trends in the cybersecurity industry

Required Skills and Qualifications
* Minimum 7 years of network security experience
* Expertise in TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.g BGP, OSPF, EIGRP), branch, and center architectures
* Advanced understanding of packet flow across multiple OSI layers
* Extensive experience with troubleshooting Remote Access VPN solutions including IPSEC, PKI & SSL technologies
* Ability to independently debug broad, complex, and unique networks with mixed media and protocols required
* In-depth knowledge of networking operations - TCP and UDP, SNMP, IPv6, VLSM, CIDR, and NAT - Static, Dynamic, and PAT
* Proficiency with network troubleshooting tools - Wireshark, GNS3
* Strong grasp authentication protocols - LDAP, TACACS+, Radius
* Skilled in engaging executive-level stakeholders with clear technical communication
* Proven track record of effectively communicating technical concepts to diverse audiences
* Consistently maintains rigorous case management practices, ensuring thorough documentation and timely updates

Benefits
* Competitive salary and benefits package
* Opportunity to work with a leading cybersecurity company and contribute to the development of cutting-edge security solutions
* Collaborative and dynamic work environment with opportunities for growth and professional development
* Recognition and rewards for outstanding performance and contributions to the team

Others
* Must be willing to travel occasionally for on-site customer visits and training sessions
* Must be able to pass a background check and obtain any necessary security clearances
* Must have excellent written and verbal communication skills and be able to work effectively in a team environment


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