Demand Operations Specialist

3 days ago

Mysore, Karnataka, India beBeeSpecialist Full time ₹ 30,00,000 - ₹ 60,00,000
Job Title

We're seeking an accomplished Demand Operations Specialist to drive service delivery, compliance, and operational excellence across our global enterprise partners.

About the Role

This position serves as the first point of contact for demand operations outside Pakistan, ensuring alignment of regional IT services with global corporate standards.

The ideal candidate will manage procurement processes, oversee vendor performance, and act as the escalation point for localized IT and service issues.

Key Responsibilities
  • Act as liaison between local business SPOCs/vendors and central IT teams.
  • Ensure local IT services are standardized under corporate control, adhering to global standards and processes.
  • Oversee procurement lifecycle, including PR/PO creation, processing, and validation.
  • Coordinate with finance teams to approve and process invoices accurately and on time.
  • Ensure compliance with local/regional regulations, including contract and legal requirements.
  • Align regional IT setups with global standards and best practices.
  • Provide troubleshooting and coordination support for non-standard applications and issues.
  • Act as escalation point for SPOCs facing complex IT/service challenges.
  • Support contract management and monitor vendor performance regularly.
  • Maintain documentation, reporting, and compliance records for regional services efficiently.
Required Skills & Experience
  • 15+ years of experience in IT service management, vendor management, or demand operations.
  • Strong knowledge of procurement processes, including PR/PO lifecycle, invoice management, and vendor payments.
  • Hands-on experience managing IT services (telecom, networking, printing, vendor contracts).
  • Familiarity with ITIL-based service management principles (incident, request, escalation handling).
  • Experience working with finance teams on budgets and invoice processes effectively.
  • Familiarity with local compliance requirements for IT contracts and services.
  • Excellent stakeholder management, troubleshooting, and coordination skills.

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