Operations Director
2 weeks ago
Uniliv is India's premier tech-enabled premium co-living provider, designed for today's Gen Z and millennials. With a focus on student housing, we operate 1000+ beds in Delhi-NCR.
We specialize in creating exceptional purpose-built properties through stringent standards and partnerships with hyperlocal developers. Our mission is to redefine co-living as a trusted asset class, building large-scale communities across India that offer comfort, convenience, and a vibrant lifestyle.
The Operations Head RoleThis role focuses on driving innovation and operational excellence to position Uniliv as a co-living leader for Gen Z and millennials. As an Operations Head, you will oversee seamless operations across Uniliv properties, ensuring top-notch resident experiences and vibrant communities.
- You will lead and mentor property managers, ensuring consistent operations and service excellence.
- You will oversee hospitality, housekeeping, and maintenance to maintain high standards.
- You will optimize resident experiences, leveraging CRM tools and fostering engagement through events.
- You will ensure regulatory compliance and efficient vendor management.
- You will identify inefficiencies and implement cost-effective operational improvements.
- You will monitor budgets, track expenses, and conduct regular audits.
- Operational Excellence: Achieve 100% SOP adherence and minimal downtime.
- Resident Satisfaction: Maintain high NPS and reduce complaints.
- Compliance: Ensure full regulatory adherence.
- Financial Oversight: Ensure on-time rent collection and cost savings.
- Team Development: Foster high retention and training completion rates.
- Redefine co-living for Gen Z in a fast-growing, innovative company.
- Contribute directly to building India's leading co-living brand.
- Growth opportunities with ESOPs after two years.
We estimate the salary range for this role to be around ₹40-60 lakhs per annum, depending on experience and qualifications. If you are passionate about redefining co-living and driving innovation, please apply now.
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