IT Professional for Comprehensive Security

IT Helpdesk Role Overview

We are seeking a skilled professional to serve as the primary administrator for our internal IT infrastructure while establishing and enforcing comprehensive security policies. This role combines hands-on technical support with strategic security implementation, making it ideal for a technical professional who wants to impact both day-to-day operations and long-term security posture.

Key Responsibilities:

• IT Infrastructure & Support: Provide immediate resolution for hardware, software, and network issues across all departments
• Manage employee workstations, laptops, mobile devices, and peripheral equipment
• Manage internal networking components including switches, routers, and access points
• Microsoft Environment Administration: Manage Microsoft Entra ID (Azure AD) user accounts, groups, and permissions
• Administer SharePoint sites, document libraries, and collaboration spaces
• Oversee OneDrive deployment, storage policies, and file sharing protocols
• Handle Exchange Online mailbox management, distribution lists, and email security

Security & Compliance:

• Firewall Management: Configure and maintain physical firewall policies and rules
• Create, implement, and enforce comprehensive security policies across all systems and processes
• Maintain accurate inventory of all IT assets
• Monitor and control software installations and licenses
• Implement endpoint protection and mobile device management (MDM) solutions
• Establish policies and access controls for AI tools and platforms used within the organization
• Participate in InfoSec audits and regulatory compliance assessments
• Ensure adherence to internal and external security standards
• Conduct regular access reviews and permission audits

Strategic & Educational Activities:

• Assist in IT budget planning, license optimization, and vendor negotiations
• Educate teams on security best practices, policies, and threat awareness
• Maintain comprehensive documentation for all systems, processes, and security procedures
• Stay current with security threats, technology trends, and industry best practices

Required Qualifications:

• Technical Skills: Experience: 3+ years in IT support and security administration
• Proven experience with Microsoft 365, Entra ID, SharePoint, and Exchange Online
• Strong understanding of network protocols, firewalls, and security architectures
• Proficiency in Windows (Server and Desktop), with Mac and Linux knowledge preferred
• Experience with endpoint protection, vulnerability scanning, and security monitoring tools

Certifications (Preferred):

• Microsoft 365 Certified: Administrator Expert
• CompTIA Security+ or Network+
• Sophos Certified Engineer (highly preferred)
• CISSP, CISM, or similar security certifications

Soft Skills:

• Excellent verbal and written communication skills for technical and non-technical audiences
• Strong analytical and troubleshooting capabilities
• Ability to manage multiple priorities and deadlines effectively
• Comfortable conducting training sessions and creating educational materials
• Thrives in a fast-paced environment with evolving technology requirements

Preferred Qualifications:

• Hands-on experience with Sophos firewall configuration and management
• Experience with Azure security services and cloud infrastructure protection
• Knowledge of PowerShell, scripting, or automation tools
• Familiarity with ticketing systems and IT service management platforms
• Background in similar industry or regulatory environment
• Advanced certifications: CISSP, CISA, or vendor-specific advanced certifications

What We Offer:

• Competitive salary commensurate with experience
• Professional development opportunities and certification support
• Modern technology stack and tools
• Collaborative work environment with growth opportunities
• [Add specific benefits like health insurance, retirement plans, PTO, etc.]

Reporting Structure:

This position reports to the Chief Information Security Officer (CISO) and works closely with Security and DevOps teams.

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