Travel Industry Leadership Role

6 days ago


Mumbai, Maharashtra, India arrivia Full time
About the Opportunity

We are looking for a passionate call center leader to excel in the travel industry as a Cruise Customer Service Supervisor.

As a member of our team, you will have the opportunity to work in a fast-paced, dynamic environment and adapt to changing priorities.

You will be responsible for managing team schedules, monitoring performance metrics, and implementing process improvements to enhance operational efficiency.

Our company values include Stay Curious, Keep it Real, Own it, and Win Together.

Your Requirements
  • Leadership: Minimum 2 years of demonstrably successful leadership experience in a high-volume call center environment.
  • Results-Driven: A track record of consistently achieving and exceeding sales and customer service objectives.
  • Exceptional Communication: Excellent verbal and written communication skills, with the ability to build rapport and effectively communicate with diverse teams.
  • Coaching & Mentoring Expertise: Strong ability to coach, mentor, and motivate team members to achieve their full potential.
  • Operational Proficiency: Ability to manage team schedules, monitor performance metrics, and implement process improvements.
  • Technical Skills: Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint).
  • Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.


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