Banking Product Specialist

2 weeks ago

Gurgaon, Haryana, India beBeeTrainingManager Full time ₹ 8,00,000 - ₹ 12,00,000
Job Description

As a Training Manager, you will be responsible for designing quality and experiential learning programs or content on banking products.

  • Impart need-based training to new hires and production agents on training delivery, transaction monitoring, mentoring, and evaluating participants' progress.
  • Design robust survey mechanisms to gather feedback from all departments, including training, quality, and operations, to identify learning opportunities and plug them through training content.
  • Ensure all training programs comply with regulatory requirements and company policies.
  • Responsible for managing trainers, including performance reviews, coaching/development.
  • Collaborate with different departments to streamline processes/procedures.
  • Perform training needs analysis on opportunity areas and develop refresher training programs for continuous improvement.
  • Responsible for sharing trends and reporting dashboards, including intelligent analysis on pre/post-performance and project needle movement.
  • Liaise with clients and other departments to drive key training projects to improve performance.
  • Set monthly/quarterly/annual learning and development objectives for the program.
  • Gather feedback from trainees and stakeholders to continuously improve training programs and materials.
Required Skills & Qualifications

The ideal candidate should possess:

  • Good people management and excellent communication skills.
  • Good knowledge of MS Office.
  • High-level analytical skills.
  • Good working knowledge of analytical tools and excellent voice proficiency.
  • Analytical and quantitative skills.
  • Data handling/data interpretation.
  • Good working knowledge of training systems, tools, and technologies.
  • Understanding of transition, spread between handover, startup, manage, and exit phases, to effectively manage the training function.
  • High-level maturity to handle people, including clients, stakeholders, peers, etc.
  • Process-oriented, planning, decision-making, data handling, ability to prioritize, meet timelines, and work under pressure in an unstructured environment.
  • Detail-oriented, strong organizational, and presentation skills.
  • Flexible to work in a 24X7 shift environment (night shifts and weekends basis scope).
  • Ability to generate and implement out-of-the-box ideas and process improvement initiatives in the process.

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