
Mortgage Loan Process Leader
2 days ago
Mortgage Origination and Correspondent Expertise
A senior manager is required to lead the entire mortgage loans process from application to closing.
Key Responsibilities:
- Direct daily management, training, hiring, recruiting, and performance reviews for all team members.
- Possess working knowledge and hands-on experience with RESPA / TRID review and other federal, state, and industry compliance requirements.
- Interface professionally with title companies, clients, real estate agents, mortgage loan officers, and mortgage lenders to ensure a successful close.
- Elevate service levels for customers by assisting in the application process, overseeing all mortgage loan closings, and completing all post-closing requirements quickly.
- Ensure future salability and quality control of residential mortgage loans and refinances by adhering to all lender underwriting guidelines and federal and state regulations.
- Develop coaching and training programs for new and existing staff to improve performance and achieve departmental goals.
- Monitor and oversee loan production pipeline to identify areas for improvement.
- Manage administrative tasks of the department, including timecards, schedules, vacations, and performance reviews.
Required Skills and Qualifications:
- Minimum 6-8 years of experience in mortgage origination and correspondent expertise in US home loan products.
- Working knowledge of mortgage industry regulations, including TRID guidelines.
- Management experience in human resources or as an operations manager.
- Exceptional communication skills, both verbal and written.
- Good supervision, organization, and math skills.
- Strong attention to detail.
- Sound judgment skills essential to make quick decisions within written policy and standard operating procedures.
Additional Responsibilities:
- Maintaining high-level standards of customer satisfaction.
- Identifying training needs and implementing trainings to the team.
- Creating Key Result Areas (KRAs) for the team to align with business objectives.
- Reviewing process compliance and conducting internal governance for any internal/regulatory audits.
- Supporting senior leaders and other team members to deliver exceptional results.
- Adhering to all process deadlines.
- Client Relationship Management.
- Process Optimization and continuous improvement.
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