Customer Service Associate
1 week ago
At Green Success Infotech, we are committed to providing exceptional customer service. As a Voice Support Executive, you will play a vital role in ensuring our customers receive prompt and professional support.
The responsibilities of this position include handling inbound and outbound calls, answering customer inquiries, and resolving issues efficiently. You will also be responsible for processing orders, requests, and transactions accurately and on time. Additionally, you will document all customer interactions and resolutions in the system.
In order to succeed in this role, you must possess excellent verbal communication skills, a strong customer service orientation, and the ability to handle a high volume of calls efficiently. Proficiency in using computer applications and customer service software is also required. Strong problem-solving and analytical skills are essential for troubleshooting customer problems and providing appropriate solutions.
Requirements
- Excellent verbal communication skills
- Strong customer service orientation
- Able to handle a high volume of calls efficiently
- Proficient in using computer applications and customer service software
- Strong problem-solving and analytical skills
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