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Customer Service Professional

2 weeks ago

Chennai, Tamil Nadu, India HCLTech Full time
About HCLTech

HCLTech is a leading IT services company that provides a wide range of services to its clients. Our team is passionate about delivering high-quality solutions that meet the needs of our customers.

Job Description

We are looking for a Process Associate to join our team. As a member of our customer service team, you will be responsible for handling customer inquiries and resolving their issues in a timely and professional manner.

Responsibilities
  • Respond to customer inquiries via phone and email.
  • Resolve customer issues and concerns in a timely and professional manner.
  • Collaborate with other departments to ensure seamless customer service.
  • Monitor and report on key performance indicators (KPIs) related to customer service.
Requirements
  • High school diploma or equivalent required.
  • 1-2 years of experience in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
Benefits

We offer a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off.