Highly Skilled AV Solutions Professional

3 days ago

Gurgaon, Haryana, India beBeeAVSolutions Full time ₹ 1,04,000 - ₹ 1,30,878

Job Title: A/V Solutions Specialist

Job Description

We are seeking a highly skilled A/V solutions specialist to join our team. In this role, you will be responsible for designing and implementing enterprise Audio Video (A/V) solutions, including vendor back-end management systems, device selection and implementation, and technical services and support.

You will work closely with vendors to troubleshoot common device issues, provide root cause analysis, and proactively identify potential problems. Your goal will be to understand and provide solutions that align with future internal technology enhancements.

  • Responsible for troubleshooting customer questions and inquiries regarding A/V hardware and process issues.
  • Conducts root cause analysis and proactively identifies potential issues/problems; communicates concerns and solutions to vendor and internal stakeholders.
  • Provides technical assistance to A/V vendors on back-end management systems and hardware troubleshooting.
  • Manages vendor technical relationship to ensure vendor device roadmap and systems changes are compatible with future IT technology advancements.
  • Tests and evaluates enterprise A/V and Collaborations equipment to ensure compatibility with internal applications and unified communication systems. Test and coordinates deployment of firmware and software upgrades on all supported devices (approximately 1,200 devices).
  • Participate in stakeholder meetings to understand and document how to best engage those teams and deliver solutions to customers impacted by the new technology.
  • Assist internal IT teams in identifying major A/V changes with the new technology design and craft end-user facing communications and documentation to help drive adoption.
  • Assist with developing training for RSM internal staff to interact with A/V technology.
  • Utilize IT reporting/data gathering systems to analyze customer insights into how they are using the products and achieving value.
  • Other duties as assigned.

Education:

  • Bachelor's degree in a technical field or equivalent experience/certification(s).

Technical Skills:

  • Advanced knowledge of A/V deployment strategy and A/V support.
  • Strong ability to communicate both verbally and written with diverse audiences.
  • Surface-level understanding of project-related disciplines, including exposure to databases and development practices.
  • Intermediate understanding of requirements gathering and QA.

Experience:

  • 3+ years relevant experience.
  • Experience managing multiple projects of low to moderate risk.

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