AV Solutions Engineer

5 days ago

Gurgaon, Haryana, India beBeeAVSpecialist Full time
Job Description

We are seeking a highly skilled professional to join our team as an AV Specialist. In this role, you will be responsible for designing and implementing enterprise Audio Video solutions that meet the needs of our clients.

Your key responsibilities will include:

  • Troubleshooting customer questions and inquiries regarding AV hardware and process issues;
  • Conducting root cause analysis and proactively identifying potential issues/problems; communicating concerns and solutions to stakeholders;
  • Providing technical assistance to vendors on back-end management systems and hardware troubleshooting;
  • Managing vendor technical relationships to ensure that device roadmaps and systems changes are compatible with future technology advancements;
  • Testing and evaluating enterprise AV equipment to ensure compatibility with internal applications and unified communication systems;
  • Participating in stakeholder meetings to understand and document how to engage those teams and deliver solutions to customers impacted by new technology;
  • Assisting internal IT teams in identifying major AV changes with new technology design and crafting end-user facing communications and documentation to drive adoption;
  • Developing training for RSM internal staff to interact with AV technology;
  • Utilizing IT reporting/data gathering systems to analyze customer insights into how they are using products and achieving value.

To be successful in this role, you will need:

  • A Bachelor's degree in a technical area or equivalent experience/certification(s);
  • Advanced knowledge of AV deployment strategy and support;
  • Strong ability to communicate both verbally and written with diverse audiences;
  • Surface level understanding of project related disciplines including exposure to databases and development practices;
  • Intermediate understanding of requirements gathering and QA;
  • 3+ years relevant experience and experience managing multiple projects of low to moderate risk.

This is a challenging and rewarding opportunity for a motivated and detail-oriented individual who is passionate about delivering high-quality results in a fast-paced environment. If you are looking for a role that will allow you to grow and develop your skills, we encourage you to apply.

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