
Operations Supervisor
1 week ago
We are seeking an experienced Operations Supervisor to oversee and coordinate all aspects of our claims management process.
- The ideal candidate will be responsible for ensuring that all claims are handled efficiently and effectively, with minimal disruption to our operations.
- Acknowledge receipt of claims within 24 hours and gather relevant documents for reporting to Head Office.
- Advise on claim merits and future steps, monitoring and assisting in the handling of claims and court cases until closure.
- Handle P&I related matters, third-party damages, and debt recoveries in accordance with applicable laws and regulations.
- Draft and vet Service Agreements, MOU, Letters of Intent, and agreements pertaining to our business operations.
- Implement Head Office procedures and provide guidance to branch offices on handling legal matters.
- Provide expert advice and assist other Departments on shipping-related issues.
- Handle loss of OB/L cases and apply Bank Guarantee procedures.
- Monitor court cases, appeals, writ petitions, and authority actions.
- Liaise with surveyors and outside counsels, negotiating expenses and recommending improvements to claims handling process.
- Report on regulatory updates and industry trends impacting our scope of activity.
Requirements:
- Minimum graduate degree in a related field.
- 5+ years' experience in shipping industry, preferably with Cargo/Marine claims experience.
- Excellent communication, analytical skills, and proficiency in MS-office tools (Excel, PowerPoint).
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