ServiceNow ITSM Specialist

4 weeks ago


Chennai, Tamil Nadu, India telescopp Full time
Job Title: ServiceNow ITSM Specialist

Job Summary:
Telescopp is seeking a skilled ServiceNow ITSM Specialist to administer and manage ServiceNow ITSM modules, including Incident Management, Problem Management, Configuration Management, Change Management, and Knowledge Management. The ideal candidate will have hands-on experience in ServiceNow administration, particularly on ITSM instances, and possess strong skills in JavaScript and database management.

Responsibilities:
  • Administer and manage ServiceNow ITSM modules, including Incident Management, Problem Management, Configuration Management, Change Management, and Knowledge Management.
  • Understand and translate customer requirements into actionable solutions.
  • Implement ServiceNow workflows for medium to complex projects.
  • Manage instance upgrades and patches across multiple customers.
  • Develop and troubleshoot using ServiceNow client and server-side JavaScript and ServiceNow APIs.
  • Interact effectively with clients and stakeholders to understand and address new requirements.

Requirements:
  • 4-8 years of experience in ServiceNow development and administration.
  • Experience in ServiceNow ITSM and its implementation.
  • Strong knowledge of relational databases (e.g., MySQL, Oracle, SQL).
  • Proficiency in JavaScript and scripting within ServiceNow.
  • Excellent communication skills for client interactions.

Required Certifications:
  • ServiceNow - Certified System Administrator

Desired Certifications:
  • ITIL V3 Foundation or ITIL V4 Foundation
  • ServiceNow - Certified Implementation Specialist ITSM (CIS-ITSM)
  • Micro-Certifications: Automated Test Framework, Flow Designer, Integration Hub, Virtual Agent


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