ServiceNow ITSM Specialist
4 weeks ago
Job Summary:
Telescopp is seeking a skilled ServiceNow ITSM Specialist to administer and manage ServiceNow ITSM modules, including Incident Management, Problem Management, Configuration Management, Change Management, and Knowledge Management. The ideal candidate will have hands-on experience in ServiceNow administration, particularly on ITSM instances, and possess strong skills in JavaScript and database management.
Responsibilities:
- Administer and manage ServiceNow ITSM modules, including Incident Management, Problem Management, Configuration Management, Change Management, and Knowledge Management.
- Understand and translate customer requirements into actionable solutions.
- Implement ServiceNow workflows for medium to complex projects.
- Manage instance upgrades and patches across multiple customers.
- Develop and troubleshoot using ServiceNow client and server-side JavaScript and ServiceNow APIs.
- Interact effectively with clients and stakeholders to understand and address new requirements.
Requirements:
- 4-8 years of experience in ServiceNow development and administration.
- Experience in ServiceNow ITSM and its implementation.
- Strong knowledge of relational databases (e.g., MySQL, Oracle, SQL).
- Proficiency in JavaScript and scripting within ServiceNow.
- Excellent communication skills for client interactions.
Required Certifications:
- ServiceNow - Certified System Administrator
Desired Certifications:
- ITIL V3 Foundation or ITIL V4 Foundation
- ServiceNow - Certified Implementation Specialist ITSM (CIS-ITSM)
- Micro-Certifications: Automated Test Framework, Flow Designer, Integration Hub, Virtual Agent
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