Content Quality Senior Administrator Lead
4 weeks ago
Believe, a leading music tech company, is seeking an experienced Content Quality Senior Administrator to join its Content Operations team in Mumbai, India.
About the RoleThis key position will be responsible for ensuring the timely and accurate validation and processing of all releases within specified timelines as per store guidelines. The ideal candidate will have a keen interest in the music industry, new technologies, and digital music platforms.
Key Responsibilities- Validating and processing all releases within the specified timeline as per store guidelines.
- Ensuring that all commercial priority content is processed on time.
- Implementing quality checks for all ticket responses (emails and replies) to TuneCore artists using Zendesk software.
- Providing on-time customer support to all clients in TuneCore with relevant solutions following the SLA.
- Bachelor's Degree.
- A keen interest in the music industry, new technologies, and digital music platforms.
- Minimum 1-2 years' experience working on Zendesk.
- Good communication skills.
- Experience in Customer Support and reporting.
- Proactive and willing to improve processes and tools.
- Organized, reliable, and independent.
- Motivated and curious, with the ability to prioritize work.
- Collaborative team player.
- Proficient in Microsoft Office.
- Fluency in English, both written and spoken.
- Strong attention to detail.
- Understanding of the importance of good customer service.
- Extensive music knowledge (US & International) and/or a willingness to keep up-to-date with current music trends.
- Flexible working hours.
- Office perks, including foosball, table tennis, and free event passes.
- Wellbeing programs, including access to professionals for advice and support.
- Transparency and open communication.
- Tailor-made flexi-pay plan for tax savings.
- The opportunity to contribute to our CSR program and shape a better future.
Salary: ₹600,000 - ₹900,000 per annum, depending on experience.
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