Expert IT Operations Professional

1 week ago

Hyderabad, Telangana, India beBeeSystem Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Senior IT Operations Specialist

In a world where technology drives progress, we're seeking an experienced professional to drive our IT operations forward. As a Senior Systems Administrator, you'll play a critical role in ensuring the smooth operation of our global network.

About the Role:
  • You will be responsible for championing change and ensuring adherence to policies, operating instructions, procedures, and best practices across our regions.
  • Support regional teams and stakeholders in adopting service improvements and new ways of working.
  • Evaluate the impact of change to mitigate potential risks and facilitate Change Advisory Boards and maintain forward schedules of change activities.
  • Analyze Change Requests for risk analysis and impact evaluation, capture attendance and actions, and ensure these are closed before the change is implemented.
Requirements:
  • More than 5 years of experience in IT Service Management with solid foundations and knowledge in day-to-day operations of IT Change Management.
  • A working knowledge of using Service Management toolset ServiceNow, strong analytical skills, and ability to interpret information.
  • Excellent written and spoken communication skills, with the ability to negotiate and influence stakeholders at all levels.
  • Experience working in a global team with members across time-zones and regions, and an inquisitive, proactive mind-set to identify and resolve problems.
  • A good working knowledge of Microsoft Excel required, and experience with use of reporting platforms such as QlikView will be an asset.

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