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Senior IT Solutions Manager
3 weeks ago
We are seeking an experienced Technical Team Lead to foster a collaborative and high-performance team of end-user support professionals.
Key Responsibilities:- Oversee the end-to-end delivery of technical assistance, troubleshooting, and user-focused solutions across hardware, software, and networks.
- Establish, monitor, and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Serve as the final escalation point for complex technical issues related to hardware, software, peripherals, and network support.
- Develop, document, and maintain Standard Operating Procedures (SOPs) to ensure seamless service delivery.
- Coordinate with cross-functional teams, vendors, and stakeholders to guarantee efficient resource allocation and risk management.
Ensure compliance with organizational policies, security standards, and best practices. This role will also oversee project delivery, resource allocation, and risk management for IT support initiatives.
Requirements:- Bachelor's degree in computer science, Information Technology, or a related field.
- 6+ years of experience in IT support, with at least 2 years in a team lead or supervisory role.
- Strong technical expertise in end-user computing, system administration, and troubleshooting across hardware, software, and networks.
- Experience with ITIL framework and service management tools.