Operations Director

2 days ago

Dombivli, Maharashtra, India beBeeTechnical Full time ₹ 30,00,000 - ₹ 40,00,000
Lead Production Manager

This position is responsible for overseeing application engineering, production support, and incident/problem management. The ideal candidate will have strong technical expertise, strategic thinking, solutioning capability, and a collaborative approach to work with cross-functional teams and global stakeholders.

  • Key Responsibilities:
  • End-to-End Production Ownership: Manage the production environment of enterprise applications with a focus on stability, performance, and scalability.
  • Application Engineering Oversight: Collaborate with engineering teams to ensure high availability and reliability of applications. Drive continuous improvement, automation, and performance tuning.
  • Production Support & Incident Management: Lead 24x7 production support operations. Define SLAs, drive root cause analysis (RCA), and ensure timely resolution of issues with minimal business disruption.
  • Solutioning & Technical Leadership: Provide direction on technical solutions, architecture decisions, and process improvements. Evaluate and implement tools to enhance monitoring, alerting, and response mechanisms.
  • Stakeholder Management: Build strong relationships with internal business units, clients, and external partners. Act as the single point of contact for production-related issues and communications.
  • Cross-Functional Collaboration: Work closely with product managers, developers, QA, infrastructure, security, and compliance teams to align on priorities and ensure production readiness.
  • Risk & Compliance: Ensure production environments adhere to all compliance, audit, and security standards. Mitigate operational risks through proactive monitoring and controls.
  • Team Leadership: Manage and mentor a high-performing team of production engineers and support analysts. Foster a culture of accountability, agility, and continuous learning.

Required Skills and Qualifications:

  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field
  • 15+ years of experience in IT, with 5+ years in a leadership role in production/application support
  • Proven experience in managing large-scale, business-critical applications in a complex IT environment
  • Strong problem-solving, crisis management, and decision-making skills
  • Deep understanding of ITIL framework, DevOps principles, and SRE best practices
  • Excellent interpersonal and stakeholder management skills
  • Experience with monitoring tools (e.g., Splunk, AppDynamics, Dynatrace), cloud environments (AWS/Azure), and automation (CI/CD pipelines)
  • Strong verbal and written communication skills

Preferred Certifications:

  • ITIL v4 Foundation / Intermediate
  • PMP / Prince2 (optional but advantageous)
  • Cloud certifications (AWS/GCP/Azure Architect or DevOps)

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