Infrastructure Support Specialist

4 days ago

Bengaluru, Karnataka, India beBeeProblemSolver Full time ₹ 9,00,000 - ₹ 12,00,000

Our team is looking for an experienced Infrastructure Support Specialist

Job Description

We are seeking a highly skilled professional to join our team as an Infrastructure Support Specialist. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the ability to work in a fast-paced environment.

The successful candidate will be responsible for monitoring and investigating logs across various environments, performing troubleshooting to identify root causes of issues, and implementing restoration and resolution steps based on findings.

This role involves collaborating with Level 3 Subject Matter Experts (SMEs) and third-party vendor technicians when required. The candidate will also gather information from vendors and customers, track tickets, and ensure Service Level Agreement (SLA) adherence.

Key Responsibilities
  • Monitor and investigate logs across Windows, VMware, and Hyper-V environments
  • Perform troubleshooting to identify root causes of issues
  • Implement restoration and resolution steps based on findings
  • Collaborate with L3 SMEs and third-party vendor technicians when required
  • Gather information from vendors and customers, track tickets, and ensure SLA adherence
Required Skills and Qualifications

To be successful in this role, you will need:

  • A graduate degree in Engineering or Science; a postgraduate degree is preferred
  • Certifications in OS 201, Windows Server Administration, and VMware
  • Strong troubleshooting, issue resolution, and service management experience
  • Knowledge of clustering, antivirus management tools, and the ability to automate monitoring tasks using scripts
  • Experience with proactive monitoring and ensuring compliance with internal processes for issue resolution and ticket tracking
Benefits

This role offers a competitive salary package, including:

  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Benefits package, including health insurance and retirement plan

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